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Saturday, August 10th, 2024 9:26 PM

Xfinity Account Not Linking to Peacock

This is False Advertisement!!

I'm experiencing the same issue that many others have mentioned here. My Xfinity account is not linking to my Peacock subscription. I've followed all the steps provided, but it's still not working. It's frustrating that Xfinity can't seem to fix this issue, yet they have no problem withdrawing money from my bank account every month! Highly pissed!

Visitor

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1 Message

4 months ago

I am having the same issue!!!

Official Employee

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1.5K Messages

Hello, @user_b99dab if we can get more information we can help! Are you trying to sign into Peacock using your cable box or another way? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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643 Messages

4 months ago

Good afternoon @user_6rdq95. Are you getting an error message when trying to link the account? 

1 Message

When i click on Manage subscriptions, i get an error "We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help"

Official Employee

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2.6K Messages

Hey there, forevertrew, thanks for reaching out through Xfinity Forums regarding managing your subscriptions. Are you signed in to your Primary username? Have you tried accessing this on another device to see if that works? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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