ct204's profile
ct204
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6 Messages

Sat, Jun 1, 2019 9:00 AM

X1 Cloud DVR & The Weather Channel

I've had cloud DVR since it came into my area. Before that I had the box DVR. Everything I record for playback later has worked except programs on the Weather Channel. I've been taping the SOS How to survive series but every time I go to watch the reply, the reply crashes shockwave player. I've disabled all extensions in Chrome but that didn't work so I tried FF67, that didn't work, so I went and tried IE & it didn't work there either. Shockwave player is up to date.

 

Is anyone else having this issue?

 

CT204

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2 y ago

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Rustyben

Expert

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24K Messages

2 y ago

@ct204 wrote:

I've had cloud DVR since it came into my area. Before that I had the box DVR. Everything I record for playback later has worked except programs on the Weather Channel. I've been taping the SOS How to survive series but every time I go to watch the reply, the reply crashes shockwave player. I've disabled all extensions in Chrome but that didn't work so I tried FF67, that didn't work, so I went and tried IE & it didn't work there either. Shockwave player is up to date.

 

Is anyone else having this issue?

 

CT204

did you try a smart phone/tablet? roku?

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ComcastChe

Official Employee

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6.1K Messages

2 y ago

Hi @ct204, 

 

Thanks for posting to the forums. Have you been able to get this resolved? Were you able to test on other devices as suggested by @Rustyben? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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