Visitor
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1 Message
Wrong NBC channel being streamed
I live in the area of Salt Lake City, UT and suddenly today I am getting the NBC channel in Columbia, Missouri on the Xfinity Stream app on my FireTV. I haven't made any changes to my internet or app setup and my IP address shows a location of Salt Lake City. When I click on Browse to see the available channels, it is correct and shows the lineup for the local NBC station. But then when you click to watch that channel the show that is currently on the NBC station for Columbia, Missouri comes up. HELP!
XfinityJeff
Official Employee
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433 Messages
20 days ago
Good morning @user_az8646, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are getting the broadcast for the wrong NBC channel, I know how frustrating that would be. You have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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