Wireless Xi6 Streaming TV Box Ethernet Port to Ethernet Port on XB6-T Wi-Fi Router question?

The back of the Wireless Xi6 Streaming TV Box has a Ethernet Port. I have my XB6-T Wi-Fi Router right next to it. The XB6-T Wi-Fi Router has two Ethernet ports. Right now I have a Cat 6 Ethernet Cable running from the XB6-T Wi-Fi Router to my PC using the Ethernet Ports.

Can I plug a Cat 6 Ethernet Cable from the Wireless Xi6 Streaming TV Box Ethernet Port to the Ethernet Port on my XB6-T Wi-Fi Router and eliminate the slower WiFi connection?

IF I can connect them - how do I let my Xi6-A know to use the direct (Ethernet) connection and not WiFi?

Thanks!

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XfinityChristy

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2.4K Messages

28 days ago

user_1lh0u0 Thank you for reaching out! I completely understand your desire for a faster and more stable connection, and I’m happy to assist you with this. Yes, you can connect your Wireless Xi6 Streaming TV Box directly to your XB6-T Wi-Fi Router using an Ethernet cable. This will help you avoid the slower Wi-Fi connection, and it’s a great way to ensure a more reliable connection for streaming. Here's how you can do it:

Plug the Ethernet Cable into the Xi6 Streaming TV Box – Connect one end of the Cat 6 Ethernet cable to the Ethernet port on the back of your Xi6 Streaming TV Box.
Connect to the XB6-T Router – Plug the other end of the cable into one of the available Ethernet ports on the back of your XB6-T Wi-Fi Router.

To make sure your Xi6 Streaming TV Box uses the wired Ethernet connection rather than the Wi-Fi, it should automatically detect the wired connection once it's plugged in. However, in some cases, you may need to switch the network preference on the device. If you're unsure, you can always go into the settings on the Xi6 box and look for the option to disable Wi-Fi, ensuring it defaults to Ethernet.

A few things to note:

The Ethernet connection should give you a much more stable and faster connection for streaming, which is perfect for HD or 4K content.
If you run into any issues or have additional questions, feel free to reach out again. I'm here to help!

Thank you for choosing Xfinity. We truly appreciate you as a customer, and I hope this helps make your viewing experience even better.

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user_1lh0u0

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9 Messages

Thanks for the quick reply. I may have a problem...

The XB6-T Router Ethernet Port is flashing "amber." I rebooted the XB6-T Router and it is still flashing "amber." You mentioned something about "you can always go into the settings on the Xi6 box" - how do you do that?

Thanks again.

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28 days ago

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XfinityChristy

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user_1lh0u0 Thanks foe update. The flashing amber light can be a bit concerning.

1. The Flashing Amber Light on the XB6-T Router:

A flashing amber light typically indicates that there’s an issue with the Ethernet connection, which could be related to the cable, the connection itself, or the port on the router. Here are a few things to check:

* Try a Different Ethernet Port: If possible, try plugging the Ethernet cable into another available port on your XB6-T Router to see if the amber light changes.

* Check the Cable: Make sure the Ethernet cable you’re using is securely plugged in at both ends. Sometimes a loose connection can cause issues. If you have another Cat 6 or Cat 5e cable, it might be worth swapping it out to rule out a cable problem.

* Restart the Xi6 Box: After confirming everything is plugged in, try rebooting your Xi6 Streaming TV Box by unplugging it for about 30 seconds, then plugging it back in. This can help refresh the connection.

2. Accessing Settings on the Xi6 Box:

If the amber light is still flashing after checking the connection, you can access the settings on your Xi6 Streaming TV Box to make sure it’s using the wired Ethernet connection instead of Wi-Fi. Here's how you can do it:

1. Using the Xi6 Remote, press the Home button (house icon) to go to the main menu.

2. Navigate to the Settings icon (gear symbol).

3. In the settings menu, scroll to Network Settings.

4. There should be an option for Wi-Fi Settings and Ethernet Settings.

* If it’s set to Wi-Fi, you can disable Wi-Fi here and ensure that the Ethernet connection is the preferred network.

This should make sure the device is defaulting to the wired Ethernet connection instead of searching for Wi-Fi.

3. If the Issue Persists: Please let us know. We are here to help.

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28 days ago

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user_1lh0u0

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9 Messages

28 days ago

Thanks. OK - got to the menu and it says: "...Your WiFi signal is weak. This TV Box supports WiFi but defaults to an Ethernet connection when available."

Interesting - both boxes are within 12 inches of each other. Maybe the cable is faulty - will swing by another store and get another Cat6 cable. If that doesn't work - oh well that's life. :)

Thanks for your help.

(edited)

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XfinityRaul

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@user_1lh0u0 You're more than welcome to reach back out to us through here if the new Cat6 cable doesn't work so we can continue troubleshooting.

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28 days ago

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user_1lh0u0

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When I plug in the new Cat6 cable - the pictures hesitates, displays a "connection problem" and then clears itself up. The entire time the amber light is flashing. I learned many years ago to leave "well enough alone" if everything is working. SMILE

I have declared it isn't worth spending more time on something that really isn't a problem.

Thanks a bunch for your help.

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28 days ago

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XfinityChristy

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You're welcome! I am a strong believer that if it is not broken, don't touch too! I hope you have a great day, and thank you for reaching out. Our team is here 7 days a week if you have any other questions or concerns.

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28 days ago

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Wireless Xi6 Streaming TV Box Ethernet Port to Ethernet Port on XB6-T Wi-Fi Router question?

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