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zimbrich
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Sunday, September 22nd, 2024 2:46 PM

Why do channels switch to high numbers?

When I go to a specific channel from the guide (i.e. Scince Channel is 212) it magically changes to a high number (i.e.1451). Then to change to another channel, I have to scroll endlessly back to the normals numbers for channels.

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2 months ago

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user_n72hnp

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2 months ago

I have the same issue. Why does this happen?

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XfinityEricB

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1.7K Messages

2 months ago

 

zimbrich That is likely you changing from standard to the HD channels which is marked as preferred in the settings of the device. Do you prefer not viewing your networks with the best resolution automatically? You can turn that off if you wish through the box settings. 

 

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zimbrich

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That is the most ridiculous response I could have ever imagined!! I have been a cable customer for over 22 years! I know either absolute certainty that I am watching HD channels (e.g. 212 is CNNHD, 173 isESPNHD,etc.) I got rid of the over-priced X1 box in favor of the streaming app so I don't have "box settings". Please don't respond if you have no clue what you are talking about. Please let someone with technical knowledge answer this. I certainly don't expect an intelligent response from Comcast employee!

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2 months ago

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XfinityJorge

Official Employee

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1.7K Messages

Thank you for your response, and we understand where you are coming from with your concern with the channels. Please send us a DM so we can work together to see what is going on with your channels. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

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2 months ago

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BruceW

Gold Problem Solver

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26K Messages

2 months ago

... it magically changes to a high number ...

Please see https://www.xfinity.com/support/articles/x1-auto-tune-to-hd-channels to turn this on or off.

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