New Poster
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9 Messages
Why did Comcast feel the need to break (I mean update) the Streaming App?
Why did Good old [Edited: Language]brake, (I mean updated) the Streaming App, which basically stinks. I liked and enjoyed the flexibility on my streaming TV's (have 3 that stream and 3 that use the wireless boxes) of being able to: - Select All Channels, - Select Favorites, and so on! Now I have to scroll through too many channels to get what I want to watch. Used to have CNN and MS-Now grouped next to each other to quickly switch between them... Not anymore. I've been a customer for over 36 years, first in South Jersey and now in Delaware. The UPDATE STINKS. Should have been given a choice to Update or Not, and have the update clearly defined.
XfinityDemitrius
Official Employee
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3.2K Messages
11 hours ago
Hey @Anon122670, Thank you for visiting our official Xfinity Forums Community support team. We greatly appreciate you taking the time to reach out and share your experience and feedback regarding the updated Xfinity Stream App.
With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV experience. We know that having to scroll through the full channel guide isn’t a great experience, especially if you’ve already taken the time to set up your favorites. Our team is aware of the issue and is actively working on a solution.
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user_todeoz
Visitor
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1 Message
9 hours ago
Stinks is an understatement! Did any actual users review this prior to releasing the updated app?
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user_rnxw2v
Visitor
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1 Message
9 hours ago
It’s terrible. They should have watched how folks used the app. No favorite channels?
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abg
Contributor
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31 Messages
5 hours ago
I agree that this update is truly awful and removes a lot of functionality that I’d come to rely on. Thankfully, I still have an old iPhone (using it as an iPod) that I hadn’t updated so I still have a portable device that works. Until Xfinity blocks old versions. I don’t see any benefit to Xfinity from this new interface. Sigh. Change for the sake of change.
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user_d94877
Visitor
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1 Message
5 hours ago
I agree completely! Just opened app this evening and everything was different without any warning. Functionality is significantly reduced. Very irritating and frustrating. One of the reasons we stayed with Xfinity was the capabilities and ease of use of the app. Rethinking that now.
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midwestbird
Visitor
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1 Message
5 hours ago
This is a tragic release. That means it stinks. I work in tech and I'm very familiar with software updates being released before they're ready, and that's what I see here. This was barely announced at all and it's clear that documentation and information for support staff were poorly distributed (in addition to a terrible lack of features).
I had to endure a long call with a support rep (not their fault: they almost always are helpful and doing their best - and clearly have limited info on their side) to have my account "reset" in some way to see any content at all. At first I had blank screens and the app claimed my profile was named "Household." I could tell that my account wasn't fully set up for some reason, but a restart of my iPad and the app didn't help. The AI assistant didn't even understand that Streaming was a category needing help.
And of course there are no favorites. There are no filtering features at all, as far as I can tell, except for generic selectors like "Free to me," "TV Shows," "Movies," etc.
Considering the old app received no meaningful updates as long as I used it, I'm not counting on new features soon. It's the pain train for us.
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