Visitor
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1 Message
why COMCAST IS DELETING MY PURCHASES
I’d like to know why COMCAST IS DELETING MY PURCHASES!!!???? I’ve purchased 299 movies in the last 5 years & lost 104 movies that Comcast has deleted! WHY COMCAST??? WHY? None of your employees in the billing department or technical department can tell me why this keeps happening! It’s the third time in 5 years! I’ve had to repurchase 2-3 times the same movie then they refund me & remove the movie from my account! [Edited: "Inflammatory"] Here’s a few that I can remember!
Heaven help us
The Quiet Man
Gentleman prefer Blondes
Sixteen Candles
Pretty in Pink
Hiding out
Snow White
Valley Girl
My Chauffeur
The Lady in White
Harry Potter Prisoner of Azkaban
Harry Potter Goblet of Fire
Secret Admirer
Weird Science
Better Off Dead
Lemony Snicketts Series of Unfortunate Events
Mulan
The Family Stone
The Sandlot
Stand By Me
user_JosephC
Problem Solver
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369 Messages
4 years ago
Hello and Happy Thursday, micheal_nichols! I hope you’re having a great week so far and almost ready for the weekend! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! Going forward, I'm truly sorry to hear about the situation with your purchased movies being deleted as it's not the experience we'd like for our valued customers to have! I'd now like to take a closer look at the situation and see what options we have to help. To get the ball rolling on this process, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!
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Tracib444
Visitor
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1 Message
4 years ago
At least one of my purchased movies have disappeared as well.
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