Visitor
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1 Message
Why am I constantly logged out while watching dvr streaming on my laptop?
I was watching an hour long recording, and was logged out in the middle of scenes three times. This was after I watched another show with one interruption.
This is very frustrating!
XfinityCliff
Official Employee
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811 Messages
12 hours ago
Hello @dsmart1, and thank you for reaching out here on our Xfinity Community forums.
We understand how frustrating it would be to get pulled out of a recording several times while you’re trying to watch it, and we’d be happy to help narrow down what’s causing this.
Are you watching through the Xfinity Stream website in a browser, or are you using another app or method? If you’re using a browser, which one are you using, such as Chrome, Edge, Firefox, or Safari?
We’d also like to know whether your laptop is plugged into power or running on battery when this happens. Have you noticed the screen dimming, the laptop entering a power-saving mode, or Wi-Fi briefly disconnecting while you’re watching? Some laptop power, and Wi-Fi settings can cause streaming to stop or drop off.
As a first step, please try clearing your browser’s cache, completely closing the browser for a couple of minutes, then reopening it and testing the recording again. If the issue continues, please try the same recording using a different browser and, if possible, test while your laptop is plugged into power.
Let us know what you find with those tests. That will help us determine whether this is related to the browser, your laptop’s power or network settings, or the Xfinity Stream session itself.
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