When is Xfinity going to fix streaming in the Chrome browser?!?

@XfinityJamie​ WHY DON"T YOU POST THE SOLUTION HERE FOR EVERYONE? This is not a one-off and a single user has issues. NO ONE CAN STREAM IN CHROME. Provide a solution publicly please. Or admit that you don't have one and are failing your customers -- also publicly. Chrome is the preferred browser for most people - why doesn't it work anymore? This is a new issue - not flash. Fix it and let people know!!!

@XfinityJamie​ I've been saying the same thing now for at least a week even though the issue has been going on longer. It not just Chrome but Microsoft Edge, as well.

I did what @XfinityChristopher recommended, which is the same you recommended to @rachelws87), contacted xfinity Support and have not heard back from anyone. How long should a "Direct Message" response take? A solution to this major problem should be posted for all xfinity customers. 

I understand your policy is to refrain from Bold and all Caps messages but Xfinity Support appears to have no sense of urgency this problem nor are you taking us, your paying customers, seriously. 

Where will we have to go next to get the spotlight on this problem? Public Relations? 

And just to be clear, I am not a Visitor and have had Xfinity for 6 years.

I am sorry to hear this has been such a frustrating experience for you @user_3e183d. We appreciate the work you have put into getting this resolved and truly understand this must be causing you a major headache. Our team wants nothing more than to fix this up for you. 

I have responded to your direct message (over 30 min. ago) and look forward to working with you in that setting. 

As far as posting a solution for the Forum public. Your situation is usually fixed up with an entitlement refresh signal along with a modem provision/firmware update. Since we need you account information to send the signals, we would need to speak with you in the private setting (for your security). 

Your loyalty to Comcast is very much appreciated. Thank you for being with us over 6 years. You're awesome! 

I do understand wanting and needing to know a resolution with the Xfinity Stream issue on the Chrome browser, @rachelws87.

At this point there are several possibilities of why Xfinity Stream may not be working on Chrome for you. If there is an error code, that will provide additional details. I also know that with recent updates, devices may not have the most updated version of Chrome too. Have you had the opportunity to visit https://www.xfinity.com/support/articles/reset-google-chrome-browser to reset the Chrome browser yet? 

As far as posting a solution for the Forum public. Most situations are usually fixed up with an entitlement refresh signal along with a modem provision/firmware update. Since we need account information to send the signals, we would need to speak with you in the private setting (for your security). 

Hi @user_4701ed, We have received your direct message and will continue to assist you there! 

Come'on xfinity... stop jerking us around!  We've done everything you've said would resolve the issue, yet it still persists.  Stop suggesting we reset Chrome or clearing out cache and history, and calling support for our modems to be reprovisioned!  There are NO errors you get a constant splash screen with 3 dots going back and forth.

Fix it!