StellarFusion's profile

Contributor

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51 Messages

Wednesday, January 25th, 2023 2:45 PM

Closed

When is Xfinity going to fix streaming in the Chrome browser?!?

Xfinity... You need to stop ignoring your customers and fix this problem!  This is something definitely wrong with not being able to stream within Chrome.  It worked for years, then it stopped.  You need to stop telling us to clear cache, blah blah blah!  You need to stop telling us to enable flash!  Flash is no longer used in Chrome and hasn't been for over 2 years.  So get off your butts and finally fix this issue!!!

Problem Solver

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322 Messages

1 year ago

@StellarFusion Thanks for reaching out to us, sorry to hear that you are having trouble with our Xfinity Stream website in the Chrome browser, I would be happy to look into this with you. If you could please send a direct message with your name and complete service address we can assist you.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

New Poster

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2 Messages

@XfinityJamie​ WHY DON"T YOU POST THE SOLUTION HERE FOR EVERYONE? This is not a one-off and a single user has issues. NO ONE CAN STREAM IN CHROME. Provide a solution publicly please. Or admit that you don't have one and are failing your customers -- also publicly. Chrome is the preferred browser for most people - why doesn't it work anymore? This is a new issue - not flash. Fix it and let people know!!!

Visitor

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5 Messages

@XfinityJamie​ I've been saying the same thing now for at least a week even though the issue has been going on longer. It not just Chrome but Microsoft Edge, as well.

I did what @XfinityChristopher recommended, which is the same you recommended to @rachelws87), contacted xfinity Support and have not heard back from anyone. How long should a "Direct Message" response take? A solution to this major problem should be posted for all xfinity customers. 

I understand your policy is to refrain from Bold and all Caps messages but Xfinity Support appears to have no sense of urgency this problem nor are you taking us, your paying customers, seriously. 

Where will we have to go next to get the spotlight on this problem? Public Relations? 

And just to be clear, I am not a Visitor and have had Xfinity for 6 years.

(edited)

Problem Solver

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874 Messages

I am sorry to hear this has been such a frustrating experience for you @user_3e183d. We appreciate the work you have put into getting this resolved and truly understand this must be causing you a major headache. Our team wants nothing more than to fix this up for you. 

 

I have responded to your direct message (over 30 min. ago) and look forward to working with you in that setting. 

 

As far as posting a solution for the Forum public. Your situation is usually fixed up with an entitlement refresh signal along with a modem provision/firmware update. Since we need you account information to send the signals, we would need to speak with you in the private setting (for your security). 

 

Your loyalty to Comcast is very much appreciated. Thank you for being with us over 6 years. You're awesome! 

I no longer work for Comcast.

Official Employee

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842 Messages

I do understand wanting and needing to know a resolution with the Xfinity Stream issue on the Chrome browser, @rachelws87.

At this point there are several possibilities of why Xfinity Stream may not be working on Chrome for you. If there is an error code, that will provide additional details. I also know that with recent updates, devices may not have the most updated version of Chrome too. Have you had the opportunity to visit https://www.xfinity.com/support/articles/reset-google-chrome-browser to reset the Chrome browser yet? 

As far as posting a solution for the Forum public. Most situations are usually fixed up with an entitlement refresh signal along with a modem provision/firmware update. Since we need account information to send the signals, we would need to speak with you in the private setting (for your security). 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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14 Messages

1 year ago

What is the solution?   I've been done everything in the above reply.....  It's been weeks and I've gotten nothing accomplished.  It's not me or any individual thing, it's something on Xfinity's side.  I keep hearing the samething with no results. 

Official Employee

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834 Messages

Hi @user_4701ed, We have received your direct message and will continue to assist you there! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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51 Messages

Come'on xfinity... stop jerking us around!  We've done everything you've said would resolve the issue, yet it still persists.  Stop suggesting we reset Chrome or clearing out cache and history, and calling support for our modems to be reprovisioned!  There are NO errors you get a constant splash screen with 3 dots going back and forth.

Fix it!

Visitor

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14 Messages

What is going on???  This is still not resolved.  What is Xfinity doing about this?

Official Employee

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1.4K Messages

@user_4701ed. The latest progress is that Vizio has to work with Google on the fix and we are waiting on that. If I find a public reference I will relay it. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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1.4K Messages

@user_4701ed. Here is the Google public tracker page for known issues. This link is direct to he Vizio problem and what they have found so far.  https://issuetracker.google.com/issues/265178174

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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14 Messages

1 year ago

I can't believe this is stil going on and xfinity will not resolve this!

Visitor

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14 Messages

1 year ago

This is crazy!  Xfinity has done nothing about this!  They say the same [Edited: "Language"] and keep pushing off that they are working on it.  Just flat out tell us that you decided not to provide the service anymore......  why keep this game going???  

(edited)

Visitor

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14 Messages

1 year ago

What is the status of fixing this Xfinity issue??  It's been over 6 months!  It was working fine for years....   if this is something Xfinity turned off, let us know!  I'm sure it's a way to charge even more money to get it work!  Which is not right!

Problem Solver

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577 Messages

@user_4701ed Hello and good morning, and thank you for reaching back out. I am so sorry to hear that you are still experiencing these awful ongoing issues with your Google Chrome browser not working properly. In looking at the status of the resolution from Google, they are still working hard to get to the bottom of this, and you can view the most updated information regarding their progress here https://issuetracker.google.com/issues/265178174. Please let us know if there is anything else we can do to help in the meantime, and we look forward to this getting resolved once and for all! -Christopher

I no longer work for Comcast. 

Contributor

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51 Messages

@XfinityChristopher Have you not even read my post at ALL?!?  The Google issue you posted the link for is related to ChromeCAST not Chrome BROWSER!  For all that barely good in this world, GET YOUR TECHNOLOGIES STRAIGHT!  The Google link you posted is titled:  "Casting session disconnects automatically on Vizio Chromecast Model number V505-J09".

Stop putting the blame on some other company and fix your issue!

(edited)

Official Employee

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842 Messages

I can appreciate the aggravations, @StellarFusion
If you would please confirm all this here, it would be greatly appreciated. 

Supported Chromecast Devices
You must have a Chromecast or Chromecast Ultra device:

Chromecast 1st gen, Chromecast 2nd gen, Chromecast 3rd gen
Chromecast 4th gen (Chromecast with Google TV)
Chromecast Ultra Google Nest Hub

Eligible Devices

Support includes iOS (phones and tablets), Android (phones and tablets), Chrome web browsers, physical TVs with built-in Chromecast.
Kindle tablets are not supported.

Wi-Fi Connections

The Chromecast device and your streaming device (iOS, Android or Web) must be on the same WiFi network.
For Chromecast (1st generation), connection to a WiFi 802.11 b/g/n 2.4 G network.
For Chromecast, connection to a WiFi 802.11 b/g/n/ac 2.4/5 G network.
For Chromecast Ultra, connection to a WiFi 802.11 b/g/n/ac 5 G network.

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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