StellarFusion's profile

Contributor

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35 Messages

Wednesday, January 25th, 2023 2:45 PM

When is Xfinity going to fix streaming in the Chrome browser?!?

Xfinity... You need to stop ignoring your customers and fix this problem!  This is something definitely wrong with not being able to stream within Chrome.  It worked for years, then it stopped.  You need to stop telling us to clear cache, blah blah blah!  You need to stop telling us to enable flash!  Flash is no longer used in Chrome and hasn't been for over 2 years.  So get off your butts and finally fix this issue!!!

Official Employee

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187 Messages

7 days ago

@StellarFusion Thanks for reaching out to us, sorry to hear that you are having trouble with our Xfinity Stream website in the Chrome browser, I would be happy to look into this with you. If you could please send a direct message with your name and complete service address we can assist you.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

New Poster

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2 Messages

@XfinityJamie​ WHY DON"T YOU POST THE SOLUTION HERE FOR EVERYONE? This is not a one-off and a single user has issues. NO ONE CAN STREAM IN CHROME. Provide a solution publicly please. Or admit that you don't have one and are failing your customers -- also publicly. Chrome is the preferred browser for most people - why doesn't it work anymore? This is a new issue - not flash. Fix it and let people know!!!

Visitor

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5 Messages

@XfinityJamie​ I've been saying the same thing now for at least a week even though the issue has been going on longer. It not just Chrome but Microsoft Edge, as well.

I did what @XfinityChristopher recommended, which is the same you recommended to @rachelws87), contacted xfinity Support and have not heard back from anyone. How long should a "Direct Message" response take? A solution to this major problem should be posted for all xfinity customers. 

I understand your policy is to refrain from Bold and all Caps messages but Xfinity Support appears to have no sense of urgency this problem nor are you taking us, your paying customers, seriously. 

Where will we have to go next to get the spotlight on this problem? Public Relations? 

And just to be clear, I am not a Visitor and have had Xfinity for 6 years.

(edited)

XfinityAnna

Official Employee

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836 Messages

I am sorry to hear this has been such a frustrating experience for you @user_3e183d. We appreciate the work you have put into getting this resolved and truly understand this must be causing you a major headache. Our team wants nothing more than to fix this up for you. 

 

I have responded to your direct message (over 30 min. ago) and look forward to working with you in that setting. 

 

As far as posting a solution for the Forum public. Your situation is usually fixed up with an entitlement refresh signal along with a modem provision/firmware update. Since we need you account information to send the signals, we would need to speak with you in the private setting (for your security). 

 

Your loyalty to Comcast is very much appreciated. Thank you for being with us over 6 years. You're awesome! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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690 Messages

I do understand wanting and needing to know a resolution with the Xfinity Stream issue on the Chrome browser, @rachelws87.

At this point there are several possibilities of why Xfinity Stream may not be working on Chrome for you. If there is an error code, that will provide additional details. I also know that with recent updates, devices may not have the most updated version of Chrome too. Have you had the opportunity to visit https://www.xfinity.com/support/articles/reset-google-chrome-browser to reset the Chrome browser yet? 

As far as posting a solution for the Forum public. Most situations are usually fixed up with an entitlement refresh signal along with a modem provision/firmware update. Since we need account information to send the signals, we would need to speak with you in the private setting (for your security). 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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10 Messages

2 days ago

What is the solution?   I've been done everything in the above reply.....  It's been weeks and I've gotten nothing accomplished.  It's not me or any individual thing, it's something on Xfinity's side.  I keep hearing the samething with no results. 

XfinityKei

Official Employee

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233 Messages

Hi @user_4701ed, We have received your direct message and will continue to assist you there! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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35 Messages

Come'on xfinity... stop jerking us around!  We've done everything you've said would resolve the issue, yet it still persists.  Stop suggesting we reset Chrome or clearing out cache and history, and calling support for our modems to be reprovisioned!  There are NO errors you get a constant splash screen with 3 dots going back and forth.

Fix it!

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