3 Messages
What’s going on with Xfinity app
What’s going on with the Xfinity app. Have been getting error messages and cannot load anything. This is on all of my devices. Have followed all troubleshooting stops with no luck
3 Messages
What’s going on with the Xfinity app. Have been getting error messages and cannot load anything. This is on all of my devices. Have followed all troubleshooting stops with no luck
user_mmshzg
1 Message
2 months ago
Not working for us, either. When we try to watch a channel, it asks as to subscribe, but we’re already subscribers.
4
user_p7rpxi
1 Message
2 months ago
Same here. Chatted with customer service about 4 hours ago. At that time they said it was being worked on and was an issue on their end. Expected something to be back by now though. Can’t find any status. Seems to just be stream app but all I have now
1
user_a0l1g6
5 Messages
2 months ago
Ours stop working today on on all of our TVs. When the app tries to load gets stuck at the 3 spinning dots.
All of our TV's are Samsung.
Their website sig-in is also having problems; it took multiple attempts to get it to work.
Just was able to get stream app to work on PC, but there are hardly any Live TV stations and I cannot access My Favorites - causes an error.
Location: Montgomery, Texas
(edited)
5
user_eurwv0
1 Message
2 months ago
Same problem. I was 1689 in live for live chat!! Crazy.
1
user_8s00qh
1 Message
2 months ago
Same problem here in Indiana. Spoke with tech who just said country wide problem. No idea when it will be fixed. Said nothing about an upgrade. App doesn't know we have service access.
2
user_8fc9xd
3 Messages
2 months ago
Same here. On two different Amazon Fire sticks (2 different TB's)
0
user_8fc9xd
3 Messages
2 months ago
Same here. On two different apps (2 different Amazon Fire Sticks).
0
JAL001
New Poster
•
3 Messages
2 months ago
Same here in New Jersey called to complain
they will give you a credit if you ask.
took Helpdesk a while to determine they have a widespread problem on their end WTF!!!
0
user_x5e7u4
1 Message
2 months ago
Get the streaming app working.
1
0
user_9d2e56
Visitor
•
6 Messages
2 months ago
Same issue says I have too many devices streaming - this app is garbage.
2
user_ekbmz0
1 Message
2 months ago
Same issue here. Chatted with a rep a few hours ago and was told it would be fixed within the hour - still not fixed. Guess we will be watching Netflix or Prime. Big fail for Xfinity - at least send a communication of downtime to your customers 👎
1
user_pfqu5z
1 Message
2 months ago
Same here. Stream is down. Rep said the outage started at 7am est. Also promised credit if it lasts more than 4 hours - which obviously we are way past going on 13+.
I made the comment that businesses wouldn’t trust Comcast with data center networking if they can’t keep a streaming app running - which the rep wholeheartedly agreed.
1
user_ebd7df
Visitor
•
1 Message
2 months ago
Who can answer the question? Why is not working properly
0
0
user_ais0te
1 Message
2 months ago
We’re having the same problem.
1
0
user_7otf58
1 Message
2 months ago
I have the same issue... Macon County, IL
1
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