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benhere
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Monday, August 8th, 2022 8:54 PM

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Website keeps logging me out

Using Chrome Version 104.0.5112.81.

This happens both on the Xfinity Stream site and the main Comcast site.  I keep getting logged off, over and over.  Sometimes after a minute, sometimes after 20 or more minutes.  I have cleared cache and cookies, waited 10 minutes before trying again.  Eventually I can log back on, but only for a short time.  

Somebody, anybody, help me figure out why the Comcast/Xfinity site is absolutely unreliable and erratic.  And how to fix it.

Thanks, Ben

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2 months ago

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user_fb2c35

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1 Message

3 months ago

I get logged out every time I try to do anything on your website.  Like see bills or change my password.

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XfinityAirelle

Official Employee

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1.2K Messages

If you are still having issues, please create your own post asking for assistance and we will be happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

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