Thanks, @FatimaG, for connecting with us about the issues with the sound on your WE channel. Have you unplugged and restarted your cable box to see if this clears the issue? Let us know.
I am having the same issue on multiple devices using both the app and web browser. Resetting box does not help. Streaming directly from the WE website works. This has been happening for several weeks.
Thank you so much for your response @richardsson1960 , and we are happy to help. Please send us a message with your full name and service address to get started. Here are the detailed steps to direct message us:
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XfinityLinda
Official Employee
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1.4K Messages
1 year ago
Thanks, @FatimaG, for connecting with us about the issues with the sound on your WE channel. Have you unplugged and restarted your cable box to see if this clears the issue? Let us know.
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