Visitor
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3 Messages
We are sorry you don’t have access to Xfinity tv
Xfinity stream app was working fine now it wants me to sign in. I sign in it says sorry you don’t have access to Xfinity TV. Even though it works fine on my upstairs TV. I have uninstalled and reinstalled the Xfinity stream application a dozen times with the same results. The is on an LG new TV using WiFi. Tv is mounted on wall so can’t unplug. I don’t see a way to force stop or clear the app cache. For now I will leave it uninstalled and TV off overnight
user_2azuj2
Visitor
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3 Messages
22 days ago
I did some troubleshooting with Google Gemini. I removed the xfinity stream app, removed the ethernet cable, and switched to using 5G Wifi, powered TV off and on, cleared history and cache on my web browser on the phone. I was then able to login to the xifinity app. Not sure what fixed it but it was working last night. I also ran some speed tests with ethernet the TV will never get past 97-99mbps. Where as 5ghz will get me over 200mbps. I saw an option for 6ghz for WIFI but it did seem to like that. And Google Gemini did say LG TV seems to have random issues with the xfinity app. Hopefully one day xfinity updates the app for LG TV and make it somewhat more stable. Hopefully using WIFI and faster speed maybe this will work better.
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XfinityCliff
Official Employee
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893 Messages
21 days ago
Hello @user_2azuj2, and thank you for reaching out here on our Xfinity Community forums.
It sounds like you covered quite a bit of troubleshooting to get there!
One thing we wanted to clarify regarding the speed difference you noticed: seeing approximately 97 to 99 Mbps over Ethernet can be completely normal if the LG TV has a 100 Mbps Ethernet port.
Many smart TVs use a 10/100 Ethernet connection rather than Gigabit Ethernet, so the wired connection itself can become the limiting factor. Your 5 GHz WiFi connection reaching over 200 Mbps would therefore not necessarily indicate a problem with your Xfinity Internet connection.
Streaming video generally requires considerably less bandwidth than either of those speeds, so the 97 to 99 Mbps Ethernet result by itself should not prevent the Xfinity Stream app from working properly.
You can find additional information on actvating the Xfinity Stream App on Smart TV's here: https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs
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