Visitor
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1 Message
Using Amazon fire tv and another fire stick nbc not available
NBC is showing an error code of “ we’ve got a location issue. Unfortunately, we cannot play this video within this market “ I have deleted the app and reinstalled still getting the same message.
irish91
Visitor
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5 Messages
1 day ago
I am having the same issue and also when trying the iOS app.
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XfinityAirelle
Official Employee
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3.5K Messages
3 hours ago
Hi there. Since the same location error appears on both Fire TV devices after reinstalling the app, this may be related to how your home network location is being recognized rather than the devices themselves.
Please make sure both devices are connected to your private home WiFi network, not “xfinitywifi,” a mobile hotspot, or a VPN. Then restart your Xfinity gateway and both Fire TV devices. Also, can you confirm whether this happens in the Xfinity Stream app or the NBC app, and whether NBC works on another device connected to the same home network?
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