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NoodleWonton
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Saturday, July 4th, 2026 7:07 PM

Upgrade Disney Premium with XFINITY but Still Have Ads

I upgraded to stream saver on July 1st with Disney premium but during checkout it was removed from my Plan. 

I went in-person to have the issue be resolved and the agent said there was a pending work order on July 6th and they moved it up to July 3rd to immediately activate Disney premium for me.

It is now July 4th and XFINITY subscription shows active for Disney premium, but Disney shows the standard bundle. 

Do I have to wait longer for a sync, or is this an issue with XFINITY backend systems.

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11 days ago

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NoodleWonton

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11 days ago

I was able to resolve this issue by going in and having them deactivate all my subscriptions and then re-activate all of them.

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XfinityAlfonso

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2.7K Messages

12 days ago

Hello NoodleWonton thanks so much for taking the time to reach us here on our Xfinity Forums, and I hope you had an amazing holiday! Is this still an issue for you, or are you now seeing the Ad-free Disney+? 

 

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NoodleWonton

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Yes, I still am seeing Disney+ with Ads even though my XFINITY account shows Disney premium. It seems XFINITY is not pushing the change.

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12 days ago

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XfinityAlfonso

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Have we tried signing out of the Disney+ application and then signing back in? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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12 days ago

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NoodleWonton

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Yes I have tried signing out on all devices. I have also waiting multiple days. It’s an issue on XFINITY backend side.

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12 days ago

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XfinityAlfonso

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2.7K Messages

Thank you for letting me know you've tried on multiple devices. While I cannot determine the origin point without checking the account, we'll do all we can to assist. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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12 days ago

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