1 Message
Updating my bill
I changed from Xfinity TV to a xumo streaming box with Now TV and peacock premium and Apple TV and Netflix standard your automated teller tells me that I have not activated my subscription your Xfinity assistant tells me that my bill has not been updated and still reflects my old bill, I have been trying to get help for a month to correct my bill and my services I ordered them December 9th with a supervisor named Jennifer I was just told tonight that my bill has not been updated I cannot get a hold of a single person to help me your assistance have not helped me they just disconnect me
XfinityJeniece
Official Employee
•
2.7K Messages
1 month ago
Hey there, user_49o48s, thanks for reaching out through Xfinity Forums regarding your billing details. We want to ensure that your NOW TV was added to your bill correctly, so you can enjoy your services.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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