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user_w656lc
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Thursday, January 23rd, 2025 11:32 PM

Unable to stream - TVAPP-00281

I keep getting the same error across multiple devices and cannot stream on the app or a browser. I have cleared cache (on multiple devices), logged in/out, powered down router, etc. and nothing resolves the issue.  Reached out to Xfinity support - they gave me all the same steps I did and still nothing works.  I'm having the same issue across multiple and different types of devices. Unable to stream recordings or live TV.  VERY frustrated.  Seems to have all started when Xfinity was "updating" things in the area (got service notification).  Since then, internet works, TV works but not able to stream on devices.  Xfinity is WAY to expensive to not have service for 24+hrs...and of course credits won't be issued.  Is anyone else having an issue streaming Xfinity channels / recordings?

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11 days ago

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XfinityDilary

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1.9K Messages

11 days ago

 

user_w656lc Thanks for posting on our Community forums. I'm sorry to hear you are experiencing the same issue on multiple devices. We'd like to help make this right. By chance, have you tried using a private or incognito website as well? Are all of your devices up to date with the latest OS? We also recommend you update our Xfinity App if you haven't already. For more information on Xfinity Stream app minimum system requirements, you can visit us HERE. Let us know if that helps. 

 

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user_w656lc

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Yes, all of those steps have been taken. It wasn't until after speaking with the 5th person over multiple reachouts that it was finally resolved. Somehow all of my devices weren't registered or being recognized as being connected to my home WiFi, despite them all being able to successfully access the internet. Unsure how or why that happened, and to ALL of my devices at the same time, but finally the issue is resolved despite not knowing the cause.

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11 days ago

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XfinityDilary

Official Employee

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1.9K Messages

Oh, that's interesting! Thanks for the update, user_w656lc. I am glad the issue has been resolved. What did we do to fix it? Did we de-provision the devices? 

 

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