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user_ftglj6
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Visitor

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Thursday, June 4th, 2026 1:02 AM

Unable to Redeem Peacock Premium Offer

I'm a Platinum member, and I've received several emails stating "As a Platinum Xfinity member, you get Peacock Premium included at no extra cost. Just sign in to see your member benefits, and redeem your Peacock Premium perk." When I click on the link in the email to redeem the offer, I login and am sent to the Membership page (https://customer[.]xfinity[.]com/membership), but the Peacock Premium offer is not listed. I double checked my redeemed benefits and confirmed it does not show that I have already redeemed this offer. 

I tried going to the StreamStore (https://www.xfinity[.]com/digital/entertainment-management/internet) and it says I have subscriptions that require activation, but when I go to "Activate Now" (https://www.xfinity[.]com/yoursubscriptions) it says I don't have any subscriptions. And when I try to browse the StreamStore, I don't see Peacock available on its own, only as a part of a bundle with other apps.

I tried going to a webpage I saw in another support forum post (https://customer[.]xfinity[.]com/activate-peacock) but received the message "We’re sorry, your account isn’t eligible for this Peacock offer". 

Please help!



Question

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Updated 

6 hours ago

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XfinityCliff

Official Employee

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289 Messages

6 hours ago

Hello @user_ftglj6 and thanks for posting your concern here on our Xfinity Community forums.  

I can definitely understand the frustrating having received such mixed messages regarding your services and account benefits, and we'd be happy to look into this further for you.

Please send us a direct message* with your full name and service address.  Once we locate your account and get you verified, we can dig into this for you to provide clarity on what is happening.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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