New Poster
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8 Messages
TVAPP-00349
When using Xfinity Stream to view shows that have been recorded on DVR, the show starts for about 3 minutes and than error code TVAPP-00349 appears. This just started doing this a couple of days ago. I have tried it on several different devices both outside network with WIFI which is what I have been using and also on my home network and have experienced the same error. Please advise. Thanks.
XfinityBenjaminM
Official Employee
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1.5K Messages
1 year ago
@harford0229 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry that you're having some trouble using the Xfinity Stream App on your devices. Have you tried uninstalling and reinstalling the Xfinity Stream App to see if it works properly after that?
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XfinityBenjaminM
Official Employee
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1.5K Messages
1 year ago
Thank you for giving that a try! Can you please send us a Direct Message with your full name and address? We'll need to take a closer look at this for you. Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
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jomarino17
Visitor
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1 Message
1 year ago
I keep getting the error TVAPP-00349 when streaming shows I've recorded. I have deleted the xfinity app & reinstalled it. I have powered down my iPad & restarted it. I have installed the latest update to my iPad iPhone. I've rebooted the modem. Still keep getting the error. I am supposed to have high speed internet also, but mbps has been under 100 for 3 wks.
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