comrade's profile

Frequent Visitor

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11 Messages

Wed, Sep 8, 2021 9:19 PM

Closed

TVAPP-00170

Having the same problem that everyone else seems to have.  I can no longer log into the Xfinity TV Stream on my computer.  I've called, but keep getting told that it's a problem with my computer even though I know it isn't.  I finally got someone to look at it about a week ago, and it was working until day before yesterday.;  Now getting the same infuriating message as everyone else.

"Sorry, we've run into a problem. The good news? We can take care of it right now. First, you'll need to sign out of your account. When you sign back in it'll be fixed. Ready? (Error TVAPP-00170) Sign Out" The "Sign Out" is a button, which when clicked, signs out and leaves me at the home page from which I try to sign in again, which repeats the process with no change.  

Please fix your servers as soon as possible and please email me or message me about what you can do and when it will be.

Thanks!

Official Employee

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762 Messages

1 y ago

Hello, @comrade, I use the Stream app every day, so I can definitely see how that would get tiring to deal with again. I see you've reached out in a direct message, and I look forward to working with you on this. 

Visitor

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1 Message

@XfinityMarcos I'm having same 170 error started last week. I can't seem to find a way to send a direct message to Support. Can you assist?

Visitor

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2 Messages

1 y ago

I have been having the same problem for more than a week.  Contacted Comcast customer care and spoke to two people who were unable to solve the problem.  Second person I spoke to promised to refer the issue to regional executive experts but 48 hours later no one has contacted me.   Frustrated and disappointed. 

XfinityEthan

Official Employee

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919 Messages

1 y ago

Thanks for your time working on your issue. I am glad we could get it working by deprovisioning your devices. As a reminder, it is best to log out every time you log in on a computer to avoid the issue for now. We are always working to make it as easy as possible!

Visitor

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4 Messages

1 y ago

I can not get any support to help me with this error

Error TVAPP-00170

comrade

Frequent Visitor

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11 Messages

1 y ago

It took me a month of very frustrating calls to Xfinity's so-called customer service.  Most of them seemed to be in some foreign country and some barely spoke understandable English.  If your going to do business in the US...., it seems to me that you should at least hire Americans to do your customer service.

Finally, I got in touch with someone who seemed to understand what the problem was, and seemed to actually care about doing their job.  You need to get to someone in Advanced Customer Care, or whatever else they call it.  They told me to put in a post on these forums with no private info, and then to send a text message using the system on this forum, telling them your name, your login and your service address.  Then tell them they need to 'deprovision all your devices'.  That finally seemed to fix it for me.  Then just remember to log out every time you stream because their servers seem to be perpetually screwed up!

For what I am paying them every month..., I'm definitely not getting my moneys worth.  Now it seems as if all the good stuff is moving off the regular cable and onto 'streaming services'.  Probably because Xfinity isn't paying them a fair price for their product.  I am definitely looking into 'cutting the cable', and finding something better!

Visitor

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4 Messages

@comrade 

I hear you frustration, I can't stream for almost 3 weeks now, so I am looking at other options. I now have 3 alternates to start,  couple more and I will make a big change. Thank you for your help, I will try your steps tomorrow. Again Thank You.

Visitor

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4 Messages

ERROR TVAPP-00170 (CAN’T USE STREAMS ON A PC)

While waiting for a call from tier II or tier III to callback, I decided to poke around.  I looked at the html src code for the login process, and look what I found. The first question I was getting if my browser was edge or Chrome, now I understand why:

HTML:

src="/static/js/comcast-common.js" ></script>

                               <title>Sign in to Xfinity</title>

               <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1">

 

It appears the user interface is set to edge or chrome.  I loaded chrome on my PC, now I have Chrome, Edge and Firefox. This my view only, I have been retired for about 10 years and very rusty. Now I tried to Use chrome and went through the steps they had me perform: clear the cache and reboot etc…

Still not working. I am thinking the damage is done. If they can clear my com devices out , I will use only Chrome and log off when I am done streaming.

I wanted to see where the TVAPP errors came from so I looked at 2k of lines and found 2 instances of the error code TVAPP ERROR 00170:

},

        'api.provisionWeb': {

          internal: 'Failed to provision',

          tvapp: '00170'

        },

 

},

        'ftde.xact-faux': {

          category: 'RemoveDevice',

          internal: 'Failed to aquire XACT token during Faux Visioning'

        },

 

 

},

        'ftde.xact-faux.provisionWeb': {

          category: 'RemoveDevice',

          internal: 'Failed to aquire XACT token during Faux Visioning',

          tvapp: '00170'

        },

 

Two Issues I am looking at:

Failed to acquire XACT token. Did the tokens expire and are left??

It Appears the remove device function is not happening. No cleanup script working until manual intervention .

Failed to acquire token, my understanding of tokens an exchange of expected data between the customer and xfinity server AFTER the login and password was executed. This data can be corrupt, so we keep clearing the cache.

Xfinity is not the inventor of STREAMS so I was looking around at other Companies to see how they handle STREAMS. They added stack traces and tools to pause and slow issues down, Ping API,REST, and Postman, these tools are mostly for VM (vmware ) but I am sure we have tools.

I am done for a while as life goes on and all I can do is wait for Xfinity until I get bored again and poke around.

 

 

Visitor

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4 Messages

10 m ago

Now we have been down 4 weeks.

After about 2 hours we are now dispatching hardware to fix a software issue. I will give them 1 more hour then I am done with Xfinity.

Visitor

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2 Messages

10 m ago

Me too.  This is ridiculous.

Please fix your servers as soon as possible and please email me or message me about what you can do and when it will be.

DreamSayerZ

Contributor

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189 Messages

@user_2509b3 You need to contact Xfinity to fix the issue. If you are continuously getting this error, there are too many devices attempting to stream on your account. They can review and deprovision any devices that are not or should not be in use.

Click the Direct Messaging chat icon in the top right corner of the page, click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat. Provide them your first and last name and full address, and mention this issue.

Xfinity TV customers can stream   up to five devices at the same time, with a total of 45 devices registered on the account. The limit of five simultaneously streaming devices includes Partner Devices, mobile devices (iPad, tablets, phones), and computers.

Visitor

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2 Messages

Interesting since I only have 4 devices and they are rarely on at the same time.  Have a password on my router so it's interesting how this could happen, but thanks for your reply and I will contact Xfinity and see if they can fix this problem (fingers and toes crossed)....

XfinityAmir

Official Employee

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6.9K Messages

Hello user_2509b3, thank you for reaching out to us here with this concern. I'd be happy to look into this for you to help get this issue resolved. To begin our troubleshooting could you please send us a private message with your full name and street address? 

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

10 m ago

get error code 00170 on microsoft but not on google app for xfinity stream on demand

XfinityAbbie

Official Employee

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1K Messages

@user_a40604 Hello and thank you for taking the time to reach out. I am sorry to hear you are also having issues with the app. You reached the right place, and I can assist further. 

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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