Frequent Visitor
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11 Messages
TVAPP-00170
Having the same problem that everyone else seems to have. I can no longer log into the Xfinity TV Stream on my computer. I've called, but keep getting told that it's a problem with my computer even though I know it isn't. I finally got someone to look at it about a week ago, and it was working until day before yesterday.; Now getting the same infuriating message as everyone else.
"Sorry, we've run into a problem. The good news? We can take care of it right now. First, you'll need to sign out of your account. When you sign back in it'll be fixed. Ready? (Error TVAPP-00170) Sign Out" The "Sign Out" is a button, which when clicked, signs out and leaves me at the home page from which I try to sign in again, which repeats the process with no change.
Please fix your servers as soon as possible and please email me or message me about what you can do and when it will be.
Thanks!
Responses
XfinityMarcos
Official Employee
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366 Messages
11 d ago
Hello, @comrade, I use the Stream app every day, so I can definitely see how that would get tiring to deal with again. I see you've reached out in a direct message, and I look forward to working with you on this.
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user_38985f
Visitor
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2 Messages
8 d ago
I have been having the same problem for more than a week. Contacted Comcast customer care and spoke to two people who were unable to solve the problem. Second person I spoke to promised to refer the issue to regional executive experts but 48 hours later no one has contacted me. Frustrated and disappointed.
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XfinityEthan
Official Employee
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228 Messages
8 d ago
Thanks for your time working on your issue. I am glad we could get it working by deprovisioning your devices. As a reminder, it is best to log out every time you log in on a computer to avoid the issue for now. We are always working to make it as easy as possible!
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tomfe
Visitor
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2 Messages
7 d ago
I can not get any support to help me with this error
Error TVAPP-00170
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comrade
Frequent Visitor
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11 Messages
7 d ago
It took me a month of very frustrating calls to Xfinity's so-called customer service. Most of them seemed to be in some foreign country and some barely spoke understandable English. If your going to do business in the US...., it seems to me that you should at least hire Americans to do your customer service.
Finally, I got in touch with someone who seemed to understand what the problem was, and seemed to actually care about doing their job. You need to get to someone in Advanced Customer Care, or whatever else they call it. They told me to put in a post on these forums with no private info, and then to send a text message using the system on this forum, telling them your name, your login and your service address. Then tell them they need to 'deprovision all your devices'. That finally seemed to fix it for me. Then just remember to log out every time you stream because their servers seem to be perpetually screwed up!
For what I am paying them every month..., I'm definitely not getting my moneys worth. Now it seems as if all the good stuff is moving off the regular cable and onto 'streaming services'. Probably because Xfinity isn't paying them a fair price for their product. I am definitely looking into 'cutting the cable', and finding something better!
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