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Visitor

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1 Message

Sun, May 1, 2022 6:57 PM

Tvapp00101

Cannot stream on Samsung TV with this error code TV app 00101

Official Employee

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635 Messages

5 m ago

Hi there @user_0ac31f!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and want to assist in any way that we can. You have certainly reached out to the right team, and we are going to get you squared away.  Can you tell me if you are unaable to access content on any other devices?

Visitor

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1 Message

2 m ago

Getting error TVAPP-00101 and have deleted and reinstalled channel twice. It works on my tablet and phone. Not my Magnavox smart tv. Please help

Official Employee

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132 Messages

@user_179553 thank you for reaching out on our great Xfinity Forums our great community is here to help with your Xfinity App issue on your Samsung TV. 

Samsung TVs older than 2017 are no longer compatible with the Xfinity Stream App. You can find a great article here: Xfinity Stream Is No Longer Available on 2017 Samsung and LG Smart TVs.

From the article:

"Why won’t the Xfinity Stream app work on my 2017 Samsung or LG TV"

Unfortunately, these models can’t support newer web browsers, and the latest version of the Xfinity Stream app doesn’t work as intended on outdated browsers. To give you the best streaming experience, we decided to remove the Xfinity Stream app from these TVs. 

Is your Samsung TV 2017 or newer? When did this issue start happening? 

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