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jsessa1155
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Friday, September 3rd, 2021 11:33 AM

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Tvapp-00100 Error on Roku Express

I'm getting Tvapp-00100 Error on Roku Express. I'm able to use the streaming app on my other TV with Roku Streaming stick. Please advise. 

Question

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Updated 

3 years ago

8.7K

70

wvforu

Frequent Visitor

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6 Messages

4 years ago

I also have this issue since September 1, I hope they fix this, I returned the x1 WiFi box because it never worked and constantly buffered and therefore have to use the beta app on roku for my living room which has no cable outlet.

1

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XfinityAldrik

Official Employee

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2.1K Messages

Hello @wvforu, thank you for reaching out to us on our community forums. there was an issue on Roku's end causing complications this past week, however, a recent update states this issue should have been restored later 9/9/21. Are you still having this same issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 years ago

0

user_637216

Visitor

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1 Message

4 years ago

We have two Roku Premiere boxes and both stopped working two days ago getting the error code TVAPP-00100. Following two calls with Comcast agents no resolution was reached and no direction or instructions on how to resolve the issue.  We were advised the matter was being elevated, but the issue has not been resolved and no info on the cause or possible fix.  Very frustrating!

1

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XfinityAldrik

Official Employee

 • 

2.1K Messages

Hello @user_637216, thank you for reaching out to us on our Community Forums. There was an issue on Roku's end causing this issue this past week, however, it would appear this issue should have been fixed as of 9/9/21. Are you still having this same issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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4 years ago

0

user_jc1209

Contributor

 • 

44 Messages

4 years ago

Okay, I’ve about had it with this nonsense. If it’s an app issue roll it back. It’s not that hard. I will take a closer look at other streaming services if xfinity doesn’t start taking this problem seriously.

(edited)

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user_9579e0

Visitor

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2 Messages

4 years ago

Can confirm this is happening to me on multiple Roku devices, and has been for about a week. Started with my daughters Roku stick but was working on the other Rokus (Premier + and other sticks).

Then of course I call Xfinity and they have me uninstall and reinstall the app which broke it on all of my Roku's at once. Now I literally only have cable on 1 TV that has the main box. I have 5 TV's down due to this issue......

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user_jc1209

Contributor

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44 Messages

@user_9579e0 they wanted to clear all registrations from my history and I resisted, one non functional TV is better than 5. Hearing your experience, I’m glad I did. Given the scope of this problem, xfinity is well advised to find a solution fast. My patience is dwindling and they are not the only game in town.

4 years ago

0

user_83da33

Visitor

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2 Messages

4 years ago

FIXED!

On smart phone: 

1. Log into Xfinity account app using your USERNAME (not an email) & change your password. 

2. Set personal email as preferred.

3. Set cell phone # as secondary authentication. 

4. Clear browser cookies & close apps.

5. Log back into Xfinity account app using USERNAME and new password. 

5. Log into streaming app using USERNAME and new password. 

On Roku

1. Delete Xfinity Beta app from Roku

2. Unplug Roku 1 minute

3. Plug Roku back in.

4.  Reinstall Xfinity Beta. 

5. Click sign in

6. Put code in phone browser. 

***Both Xfinity account app and Xfinity streaming app need to be logged into using USERNAME before you try to authorize Xfinity Beta on Roku. 

Worked for me instantly! 

6

ronin01

New Poster

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5 Messages

@user_83da33

It's fixed for me too - just now 9/9/21 ~10:15PM EDST.  Northwest NJ, Roku Premiere+.  Was broken for several weeks at least.  Called earlier this evening, had already tried all the suggestions - remove app, re-add app, reboot router, etc.  They opened a ticket.  I then read this post and the one thing that I hadn't done was to unplug the Roku after removing the app.  I did that and it now works.  Not sure if it was the Roku cold boot or they really fixed it on their end, but it works for me.

4 years ago

user_a2fd72

Visitor

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14 Messages

@user_83da33 

I didn't change my PW but followed the other steps and it worked!  I think the key step is logging into steam on your phone and doing the authorization code on the phone browser not computer.

4 years ago

0

Modest_Grouse

Visitor

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2 Messages

Mine is working again now too after I deleted the app, rebooted the Roku, reinstalled the app and then authenticated with Xfinity to login. I tried these exact steps a few days ago so either Roku or Xfinity must have taken some sort of action to fix the problem today.  

4 years ago

0

deanx032

New Poster

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2 Messages

@user_83da33 I can confirm this also worked for me. Thank you so much for taking the time to post the solution!

4 years ago

0

XfinityJorge

Official Employee

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2.1K Messages

Hello @user_9579e0 thanks for reaching out! I am sorry to hear about the issues with the Xfinity Stream app and we are happy to help. Can I please get your full name and service address?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

eltorro

Contributor

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39 Messages

4 years ago

Worked for me by authorizing from phone after unplugging Roku for minute.  No need for me anyway  to remove xfinity beta  first. This step in the past didn't  resolve the issue.

(edited)

0

Besoup

Visitor

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2 Messages

4 years ago

Works for me after trying again last night... maybe the update went out?

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0

user_jc1209

Contributor

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44 Messages

4 years ago

Update - Also worked for me by authorizing from phone after logging out of xfinity account and unplugging Roku for minute. I don't know if both are required and perhaps a simple reboot of the Roku device would suffice.

(edited)

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pr4127

Visitor

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5 Messages

4 years ago

I unplugged the rokus and used my phone to log into my xfinity account. It worked without any problems for the first time in over a week. Thanks to all who posted about their success. 

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user_5166b0

Visitor

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1 Message

4 years ago

I tempted all the things listed above and none of them worked. Still get the air. Please help!

1

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CCLysa

New Problem Solver

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617 Messages

Hey there @user_5166b0

Thank you for letting us know the issue is still present. I cannot begin to imagine how frustrating this has been. Please send me a peer to peer message so that I can dive into this error further. 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I no longer work for Comcast.

4 years ago

0

user_1aa446

Visitor

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1 Message

4 years ago

I too am experiencing this on a TCL Roku built in TV 

(edited)

2

0

user_a2a633

Visitor

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1 Message

@user_1aa446 me too!

4 years ago

0

XfinityAldrik

Official Employee

 • 

2.1K Messages

Hello @user_1aa446, thank you for taking the time to message us on our Community Forums. There was a backend issue on Roku's side causing this issue, it should not be fixed. Have you manually deleted the application from your Roku TV and then reinstalled it?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_53eeac

Visitor

 • 

1 Message

4 years ago

I am also experiencing this issue with a TCL roku built in TV

2

0

user_b05870

Visitor

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2 Messages

@user_53eeac 

same here

4 years ago

0

XfinityAldrik

Official Employee

 • 

2.1K Messages

Hello @user_53eeac, thank you for sending us a message on our Community forums. For troubleshooting purposes, have you had a chance to delete/uninstall the application from your TV, reinstall the application, and log back in?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_d4f6b6

Visitor

 • 

1 Message

4 years ago

Getting this error past two nights on tcl Roku tv. Any suggestions

3

0

XfinityAldrik

Official Employee

 • 

2.1K Messages

Hello @user_d4f6b6, thank you for sending us a message on our Community Forums. For troubleshooting purposes, have you noticed if this error still occurs upon deleting the application from your Roku TV, reinstalling the application, and then logging back into the application?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

Foocan2

New Poster

 • 

2 Messages

Yes, I have tried the steps of  deleting the app, turning off the roku, waiting 10 minutes, turning on the roku, installing the app, and signing in using the code and still no success.

4 years ago

0

CCSelena

Problem Solver

 • 

892 Messages

Hi @Foocan2 

Thanks for letting us know the issue is still present. I know this must be a pain for you. Please send us a direct message so that we can help.

Here's the detailed steps to direct message us: 


 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

Thank you so much. 

I no longer work for Comcast.

4 years ago

0

user_3321be

Visitor

 • 

1 Message

4 years ago

Same here. Obviously there was a software issue but they only fixed stand alone Roku devices not ones built into 4K TCL TVs??

1

0

CCStephanieK

Problem Solver

 • 

909 Messages

@user_3321be Hello, I would like to look further into the app issues for the built in Roku feature on your TV. Do you have the option to delete and reinstall on your TV? Have you had the opportunity to reboot your modem after the recent update? 

I no longer work for Comcast.

4 years ago

0

user_0f7293

Visitor

 • 

4 Messages

4 years ago

I’ve tried the fix above with no success on a TCL tv so assuming this has not been resolved.  Xfinity, can we get an update on a fix?

0

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