Tvapp-00100 Error on Roku Express

@Turtleman777 

Try this:

*Log into myaccount and steaming ap on your phone

*Delete xfinity app from your RCL Roku

* Turn TCL Roku on/off

* Reinstall app

* Enter activation code using browser on your phone

user_a2fd72:  Thanks, but I've tried that countless times! 

@user_2b6b24 

I have the exact same issue on insignia Roku tv. I wish Xfinity would help out here.

Svart:  You got me all excited, but no change here! 

@Turtleman777

I removed and reinstalled the app again before I tried it. Hope it stays working..

I just tried again, no luck this way…would be nice to get a response from Xfinity to this thread/issue!

@user_0f7293, could you please send our team a private message with your full name, full address, and username? Our team would like to take a deeper look.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

@user_116bcb next day, still not working. Called xfinity AGAIN - said they’re still investigating the problem.  Xfinity - when will this be fixed.  The app worked for past three years on this TV and seems like a lot having same issue???

Not sure what happened but tried again and it worked this time.  They must have done at one thing at xfinity.

@user_524123 Same on my end. This problem started yesterday morning. I have tried the full suite of rebooting / resetting (Modem Reboot, App Remove/Reinstall, TV Reset, Factory Reset) to no avail. This issue seems to only affect the TV as I can hop on my laptop and use the stream app just fine. 

See my post below & call Comcast & ask them to try this.

Hey there, @user_be61b6. I hope all is well. Tons of our customers seem to be back online with the Stream App on the Roku. Just wanted to follow up with you and see if you are still having issues? 

@jwserichards see my post below. Call Comcast & tell them to try this.

Hi, @jwserichards. We are experinceing issues with the app in a few areas and working on fixes. Do you get the TVAPP 00-100 error? I refreshed your Roku TV's. Can you check and see if it works? 

Glad it's now working for you, though I can't imagine how billing codes enter into it.  In any case, trying to get a hold of an intelligent life force at Comcast is …  well, I'm just not up to hearing another "reset your modem" and hoping against hope that the customer service rep in the Philippines, India, or wherever will send someone out and duplicate your experience. 

I hear ya but if you tell them you’ve tried every recommended solution & that you’d like to talk to the advanced tier support staff to ask them to try this, maybe, just maybe you may get one who will listen. The tech who came this morning told me it was a good idea to post this ‘fix’ on the community board so that other support staff could try it.

@wheresmychannel see my post above & ask Comcast to try it.

Same problem here on my RCA Roku TV with 7509X Roku. I've tried some of the fixes shown earlier with no success. I talked with Brian in Xfinity Advanced Tech Support on 9/17. He says an upcoming Roku update will resolve this but no joy so far. I've spent a lot of time on this but I haven't seen any progress.

Just had mine fixed been off since Thursday - tried everything above as well - they said - it seems the refresh account has resolve the issue

@wheresmychannel Just had mine fixed been off since Thursday - tried everything above as well - they said - it seems the refresh account has resolve the issue 

@user_0ce455 I finally have it fixed. Removed app. Unplugged for a few hours. Reinstalled app and got it to authorize with success. Yeah! It seems like more users are getting through it lately. I hope the fix is in.

@Turtleman777 this just worked for me as well on my Sharp TV. Uninstall the Xfinity app, unplug the TV, hit the power button on the remote to drain all the capacitors in the TV, plugged it back in, reinstalled the app, and success!

Glad you guys got it working as well!  I had tried the uninstall-unplug for 15 minutes-reinstall thing the first day this happened but that didn't work then.  I think they got the backend problem fixed up in the last couple days and this is what it took to forget whatever cookie or auth code they store so that it would refresh entirely.  Of course, we'll never know the true story because they'll never admit to the problem and put themselves on the hook for folks asking for money back.

All of the sudden it works!  I posted yesterday.  Insignia Roku 55” TV.  I tried everything people have posted and did not have any luck.  Perhaps “someone” figured it out and fixed it…on whoever's end! Thank goodness it worked on my MAC and iPad…it is football season after all! 😁

It is working for me as well, I don’t know what they did but a delete and reinstall of the app worked this time.

Hope everyone else gets up and running.

Hello, all. We are aware of an issue impacting Roku Express users where they receive the error code Tvapp-00100. Our engineering team is working hard to resolve this as soon as possible. If you have additional questions please let us know here.

Others have found sucess in recent updates relating to unistalling and reinstalling the app. For those still experiencing issues, we are working towards a solution. Thank you in advance for your continued patience while we work to resolve this issue. 

Hi @araposo8, I am so glad to hear that you got it resolved so you can enjoy using our Stream app. We are always here if you need anything at all. Have a great day!