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Visitor

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2 Messages

Fri, Sep 3, 2021 11:33 AM

Tvapp-00100 Error on Roku Express

I'm getting Tvapp-00100 Error on Roku Express. I'm able to use the streaming app on my other TV with Roku Streaming stick. Please advise. 

Responses

Visitor

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1 Message

16 d ago

Same here - Sept 3 @ 8PM EDT.

Restarted Roku, removed the Xfinity app on the Roku, re-added the app. Authorize on a web browser successful but Roku returns to the "We had trouble signing you into the app. Please try again later. (Error: TVAPP-00100)

Visitor

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2 Messages

16 d ago

The issue is only with my Roku Premier. My post says Express, but it's a Premiere. The app works on the Streaming Stick + and the new Ultra LT I had to buy today. 

Sbradone

New Poster

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19 Messages

16 d ago

Yes, it's just the 4k/premier/ultra ones.  Express units are fine.  I've been trying for three days to convince Xfinity that their software update (that I believe was on 8/30) is at fault. They keep telling me to uninstall and reinstall the app.

Visitor

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2 Messages

16 d ago

Having the same issue with our Premiere. It just started on the 1st of September for us.  There may be something to the “software update” theory. 

Visitor

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2 Messages

16 d ago

Having the same issue with our Premiere since the 1st of September.  There may be something to the “software update” theory.

Sbradone

New Poster

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19 Messages

16 d ago

Per call to support - it's a software issue that has an eta fix of 4 am pacific time zone.

Rather than blow off the app just wait until tomorrow when supposedly the app will be updated.  Bottom line I finally got to a support person who acknowledged that it's a software issue on their side.

Visitor

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2 Messages

@Sbradone  This app has been in 'beta" for years!!   You just saved me from a long frustrating call with Xfinity Tech Support.  Hopefully, it's back tomorrow. 

Thank you.

Sbradone

New Poster

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19 Messages

It's been in "beta" for FOUR YEARS (if not longer)

Visitor

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1 Message

Same issue. Was told it's because Comcast working I'm my area. What a load of bs.

Sbradone

New Poster

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19 Messages

...and it's still broken this morning

Visitor

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2 Messages

Ahhh the company that keeps on giving supreme service.   Don't worry the 3-year-olds working on this will have it fixed in a jiffy.   In the meanwhile go through their recommended list of what you can do to fix "their" [Edited: "Language"].  Unplug this, reboot that, stand on your head and of course pray.

(edited)

Regular Visitor

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3 Messages

15 d ago

Same issue for me as well. Mistakenly thought going through the various suggestions by xfinity would fix the problem resulted in a big nada. Anyone get this issue resolved yet?

Official Employee

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291 Messages

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! 


• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

15 d ago

I’ve tried everything I can think of. Not working. Works just fine on my phone. Not on my roku.

Visitor

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5 Messages

15 d ago

Same is happening with my 2 Roku Expresses. I spoke to two reps yesterday and my problem was upped to an advanced tier. Today a rep told me the problem is in the Xfinity system and people are working on a resolution. Because I had spoken with a rep my ticket would then result in a phone call when the issue is fixed. We’ll see. 

Visitor

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1 Message

14 d ago

Same problem on our Roku Box. On the phone with Xfinity support.

The tech reported that he reset our account and had me retry. Same error. Asked me to restart the Roku. Did that, and the app reported "Error -500." Asked me to confirm I had wifi, so I streamed Netflix. Asked me to try the app again. Tvapp-00100 again. Am now on hold while he speaks with Senior Colleagues...

Senior Colleague says this is due to a backend outage. Not just affecting Roku, but Samsung and other systems. Has been occurring about 4 days. The estimated time of repair was September 2. They're trying to overwrite the broken application, but haven't managed to fix it yet.

Visitor

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5 Messages

@user_5c4079 Thanks for the update. It’s frustrating to say the least. 

Visitor

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1 Message

I’ve had the same issue as everyone else.   Just completed a reset of the Roku Premier +.   Reinstalled all my apps including Xfinity Beta.    Same result as before.   TVAPP-00100.   Advanced support gave no estimate on resolving the app error on their end.  

Official Employee

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142 Messages

Hi there @user_5c4079!  THanks so much for the update and clarification.  It has been a few days.  How are things at this time?  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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14 Messages

Still not working- what is being done???

New Poster

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5 Messages

13 d ago

Doesn't work on a Roku 5147X TV. Worked up to 9/6 in central FL. Streams fine on Win10 or Android. XFINITY APP.

Visitor

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1 Message

13 d ago

9/7: Doesn't work on Roku Premier starting 9/1 in Eastern PA.  Blamed Ida at first and Philly is still recovering from her as is Comcast.

I've tried -

Left the Roku powered off for a day.

Factory reset on Roku.

Deleted and reinstalled app numerous times. Reset modem.

Swapped out modems and routers.

App works on my Android phone.

App works on LG TV (Roku would be much easier to use than anything on LG.)

Official Employee

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73 Messages

Hello @user_991dde! Thanks so much for taking a moment out of your day to leave a post on our community forum! We are aware there is an issue with the Stream App on Roku. Our engineers are working with the Roku team to resolve these errors you're encountering! We currently have an estimated time of resolution for 09/09/21, when the Roku team is able to push out an update to the affected devices! I would recommend retrying on 09/09/21 and please let us know if you're still having the error! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
jcaviani

Contributor

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23 Messages

13 d ago

9-7 Woodbury, MN. Same problem with registering a Roku Ultra device (TVAPP 00100), that I have been using with xfinity streaming for years. I have tried all the solutions online and on this forum: factory reset Roku, reboot router and modem, change DNS back to xfinity, etc. to no avail for several days. The device works for all other streaming apps except xfinity. I have several other Roku TVs that still work. The problem is not on our end. 

(edited)

New Poster

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5 Messages

13 d ago

Comcast acknowledged updating the Roku App and created a higher level ticket. When I asked about making any account changes they just deferred to the higher level tier ticket, thats above 1st line CSR usually. As mentioned it's likely a Comcast authorization issue. Will they get it worked out or send new App update, we will see. Get my laptop hook up an HDMI cable works far better than Roku App anyway.

(edited)

Visitor

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1 Message

13 d ago

Have roku on 3 tvs, still having same issue on all even after deleting app restarting rokus and reinstalling app, phone calls says they are aware and working on it will call back in an hour. After reading these posts I'm not holding my breathe and wondering if they plan to credit accounts for all these days as I know they will charge me to cancel contract because I still have time left on said contract

(edited)

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