TVAPP 00281

Hello,

Can you reprovision my devices and/or modem? I have internet service and television, but cannot stream channels on any device.

Thanks

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U

user_80abim

Visitor

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1 Message

2 days ago

I am having the similar issues it’s not loading any channels

2

0

U

user_bjuywt

Visitor

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3 Messages

No it is not. Ultimately, after 'Attempting to Resume' I get the message 'This Video Cannot Be Played', along with the error code.

You might want to also request a reprovision, whatever that is, or call them.

2 days ago

0

XfinityEva

Official Employee

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2.7K Messages

@user_80abim Thank you for reaching out about this concern with your streaming devices. Can you please share what devices you are trying this on?

A few troubleshooting steps to try:

-Logout of devices not in use

-Restart your modem

-Clear cache and cookies

-Try incognito/private mode

-Check your connection

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 hours ago

0

XfinityDemitrius

Official Employee

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3.1K Messages

8 hours ago

Hey @user_bjuywt, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Xfinity Stream error. Have you attempted to power cycle both the television/streaming device and the modem by unplugging for 20-30 seconds and plugging it back in?

0

U

user_bjuywt

Visitor

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3 Messages

8 hours ago

I'm all set. For me, power cycling the modem worked.

1

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Xfinity Stream Website

user_bjuywt

TVAPP 00281

user_80abim

user_bjuywt

XfinityEva

XfinityDemitrius

user_bjuywt

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