Visitor
•
2 Messages
Tivo Edge with CableCard needs re-pairing
I have a Tivo Edge with a Motorola CableCard. I am not getting any cable tv channels. The message on all of them is "This channel is not authorized. Contact your provider for more information. V58" The Conditional Access page shows Val: I state, and the CableCard pairing page says "Information is not available". I have tried the chat troubleshooting process without any success. The standard refresh signals don't fix it. How can I get to someone at Xfinity who can completely remove and rebuild my CableCard profile and then send a cold initialization hit?
XfinityJorge
Official Employee
•
3.3K Messages
5 hours ago
@user_ad8d0c Hi there! Thanks for using our Forums, and we appreciate you taking the time out of your day to contact us. We are happy to work with you to see how we can help with your cable card. To get started we will need to have you send us a DM so we can look into the account. Please make sure you include your full name and address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0