The Weather channel not streaming on smart tv

Just said TV App 00100

Still not working today, 2 Samsung TVs.

user_9gadeg Okay, the reason I wanted to make sure is that this error code specifically is traditionally tied to iOS devices, and you mentioned that you have Samsung Smart TV's. Usually we would recommend ensuring you have the latest version of the app on your device, but it sounds like you have already made sure of that as well with reinstalling the application. Do you have another device you can test the app on for comparison, such as a smartphone or tablet?

It works fine on my Android Samsung phone, and it's working on my windows laptop just fine. It is the app on our samsung smart TVs that is not working. It does show the correct show title in the upper left corner while trying to load, but then the error message 00100 appears.

user_9gadeg Let's take a closer look at what is going on with your service on those televisions together. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Hey @user_65dqpf, Thank you for visiting our official Xfinity Forums Community support page. Are you able to access the channel but using the Xfinity Remote to go down one channel and back up to get a live picture? What troubleshooting steps have you taken already?

Still an issue! When using the cable box, and associated xfinity remote, it works just fine. TWC is NOT working on the TV Xfinity streaming app. There is no xfinity remote or ability to go up or down a channel. I use my regular Samsung TV remote to select channels, with the fastest way by selecting most recent channels but I have favorites saved as well. We are now over 2 weeks without The Weather Channel on our 2 Samsung smart TVs. Please fix, or maybe you guys can check with TWC to see what is going on?

Hello @user_9gadeg, thank you for your comment. Sorry to hear you’re having trouble with the Weather Channel. I can definitely understand how frustrating that is, especially when you rely on it for your weekly updates and planning. Are you encountering an error message when you tune to the channel? 

Error message says 

This video cannot be played

We've run into a problem while streaming 

(Error: TVAPP-00100)

Try Again

Okay, we can assist you with some troubleshooting. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.