Visitor
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1 Message
Terrible quality xfinity stream
I watching live tv in the xfinity stream web browser, it has always been decent hd quality but the last 3 weeks or so its been terrible non hd quality. The issue is not on my end, I've tried all possible fixes, are other experiencing this?
Thanks
gentilesc
Visitor
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3 Messages
2 years ago
I have experienced the exact same situation with Xfinity streaming on my PC. I have the 1 GB Xfinity Wifi and what used to be a very good HD quality picture with LIVE streaming TV is now not much better than a good quality SD picture.......
And I have tried several browsers with the same problem !!!!!
4
user_6c5411
Visitor
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1 Message
2 years ago
I too have been seeing terrible image quality the past two weeks, was hd quality before then. Watching baseball playoffs now and quality is low. The issue is also not on my end.
(edited)
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Fast72
Visitor
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2 Messages
2 years ago
add me to the list. Ridiculous is an understatement. Hey xfinity, never mind your [Edited: "Language"] excuses while robbing us, how about telling us how much $ you WILL credit our accounts??
Fix this. Right now is good.
[edit for language]
(edited)
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user_00a2d8
Visitor
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3 Messages
2 years ago
Hi Xfinity your Stream quality is junk. It's impossible to watch anything in HD quality, that has broken recently.
Has anyone actually looked at all the errors logged in the Browser console when loading your Xfinity Stream website? It's ridiculous. You're logging access tokens, and probably something like 50 error messages
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user_fcec19
Visitor
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2 Messages
2 years ago
Same issue, been streaming in browser for a couple years and never any problem. I contacted customer support last weekend and it was such a waste of time with the scripted fixes. I've resorted to streaming through the channels actual websites and using my xfinity log in to access them. There are still plenty of channels that isn't an option for. That shouldn't be my issue when I'm already paying a company and they currently stream the channel I'm trying to watch but don't care enough in 3 weeks to have probably even looked into the issue let alone have a solution.
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Defmincex133
New Poster
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3 Messages
2 years ago
Last couple weeks, both the xfinity steaming app for in house on my Roku device, phone when casting to tv, and on PC are all terrible quality. I live just outside philly with gig internet.
TVGO channels are just as bad. Only work around is to set a dvr recording of whatever you want to watch live. Then watch the DVR'd version for anything close to HD.
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user_562626
Visitor
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5 Messages
2 years ago
Using xfinity.com/stream and have extremely poor video quality on every channel.
If I use the Foxsports streaming or ABC stream web sites it works fine.
Definitely a problem on the xfinity side.
Why so long with no fix Comcast/Xfinity?
Its pathetic
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user_469ddc
Visitor
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3 Messages
2 years ago
+1 Following this issue. Looking forward to (a) resolution.
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user_3fd617
Visitor
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1 Message
2 years ago
Same issue noticed it last week. Internet is working fine no issue streaming any other service it is specifically xfinity stream in browser. Watching football at 1990s quality is NOT fun or nostalgic I can't even see the football!
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trishm1019
Visitor
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2 Messages
2 years ago
Same issue. I just switched to xfinity and am very much regretting the decision.
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user_6ced8b
Visitor
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2 Messages
2 years ago
Please fix this issue. It's making a product we pay for unusable right now.
Stream on any browser is no longer HD quality, and looks terrible. Please escalate this issue.
Latest Windows 10, Firefox, Chrome, Edge, it doesn't matter...it's all bad right now.
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IIan
Visitor
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12 Messages
2 years ago
quality on live TV stream is worse than SD which has been reported for many days now, is there any update from Xfinity?
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user_f50d60
Visitor
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5 Messages
2 years ago
i have submitted multiple feedback forums about this. it has only been happening for about two weeks. on all channels. it is not internet connection related. 330mbps hardwired.
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KaneM7
New Poster
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2 Messages
2 years ago
Horrible quality for the past few weeks trying to watch NFL inhome
have premier lineup subscription and 1.2Gbps internet services and phone - speed test to my wired PC is just under 1Gbps down.
horrible in Grayson,GA
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nsteblay
Contributor
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19 Messages
2 years ago
It is awful. If I sign up for Youtube TV the resolution for the same stations is perfect. This is an issue with Xfinity. I don't understand how this can be since they own the network. Amazingly incompetent. We need to get some competition in the Twin Cities and suburbs. Xfinity is truly a monopoly and apparently doesn't care about the customer's experience.
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