U

Visitor

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1 Message

Fri, Oct 8, 2021 1:07 AM

Closed

Terrible quality xfinity stream

I watching live tv in the xfinity stream web browser, it has always been decent hd quality but the last 3 weeks or so its been terrible non hd quality. The issue is not on my end, I've tried all possible fixes, are other experiencing this?

Thanks

Visitor

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3 Messages

1 y ago

I have experienced the exact same situation with Xfinity streaming on my PC. I have the 1 GB Xfinity Wifi and what used to be a very good HD quality picture with LIVE streaming TV is now not much better than a good quality SD picture.......

And I have tried several browsers with the same problem !!!!!

Visitor

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3 Messages

By the way, I just tried to watch the exact same channel from the TVGO channel list and the quality is appreciably better. HD quality but probably on the lower resolution side. But again, much, much better !!!!!

Visitor

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1 Message

Experiencing exact same issue for past couple weeks here in Illinois, streaming from my laptop. Terrible quality and then tried TVGO channel, still low quality. Pay a fortune for this service, it's ridiculous.

(edited)

XfinityRyanE

Official Employee

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503 Messages

Hello @gentilesc, thank you for reaching out for help with your streaming services. If you are still having quality issues, we will be glad to take a look at this in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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705 Messages

Hello @user_71b137! Can you direct message us your name and address, please? Make sure you are signed in with your Xfinity credentials.

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 y ago

I too have been seeing terrible image quality the past two weeks, was hd quality before then. Watching baseball playoffs now and quality is low. The issue is also not on my end.

(edited)

XfinityMikeB

Official Employee

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762 Messages

Hello @user_6c5411, thank you for taking the time to reach out to us on our community forums.  Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

1 y ago

add me to the list. Ridiculous is an understatement. Hey xfinity, never mind your [Edited: "Language"] excuses while robbing us, how about telling us how much $ you WILL credit our accounts??

Fix this. Right now is good.

[edit for language]

(edited)

XfinityGina

Official Employee

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644 Messages

@Fast72

 

I can certainly understand that it's frustrating to not have the Stream app working! We would be glad to look into this for you and open a ticket, if needed. Please send a direct message using the following instructions:

 

(Full credit to @BruceW for this excellent explanation!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon or https://comca.st/3lSP88f

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://comca.st/3AUCc6j for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

1 y ago

Hi Xfinity your Stream quality is junk. It's impossible to watch anything in HD quality, that has broken recently.

Has anyone actually looked at all the errors logged in the Browser console when loading your Xfinity Stream website? It's ridiculous. You're logging access tokens, and probably something like 50 error messages

XfinityKorie

Official Employee

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872 Messages

Hi @user_00a2d8

 

If you are still having issues, we'd love to help troubleshoot and submit a ticket if needed. Can you please send us a PM with your name and address? 

 

To send a PM: 

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://comca.st/3iVtu1B

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person", but don't do that.

Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.

• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

• Type your message in the text area near the bottom of the window

• Press Enter or tap the > icon to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

1 y ago

Same issue, been streaming in browser for a couple years and never any problem. I contacted customer support last weekend and it was such a waste of time with the scripted fixes. I've resorted to streaming through the channels actual websites and using my xfinity log in to access them. There are still plenty of channels that isn't an option for. That shouldn't be my issue when I'm already paying a company and they currently stream the channel I'm trying to watch but don't care enough in 3 weeks to have probably even looked into the issue let alone have a solution. 

New Poster

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3 Messages

1 y ago

Last couple weeks, both the xfinity steaming app for in house on my Roku device, phone when casting to tv, and on PC are all terrible quality. I live just outside philly with gig internet. 

TVGO channels are just as bad. Only work around is to set a dvr recording of whatever you want to watch live. Then watch the DVR'd version for anything close to HD.

Visitor

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5 Messages

1 y ago

Using xfinity.com/stream and have extremely poor video quality on every channel.

If I use the Foxsports streaming or ABC stream web sites it works fine.  

Definitely a problem on the xfinity side.

Why so long with no fix Comcast/Xfinity?

Its pathetic

Visitor

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3 Messages

1 y ago

+1 Following this issue. Looking forward to (a) resolution.

Visitor

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1 Message

1 y ago

Same issue noticed it last week. Internet is working fine no issue streaming any other service it is specifically xfinity stream in browser. Watching football at 1990s quality is NOT fun or nostalgic I can't even see the football!

Visitor

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2 Messages

1 y ago

Same issue. I just switched to xfinity and am very much regretting the decision.

Visitor

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2 Messages

1 y ago

Please fix this issue. It's making a product we pay for unusable right now.

Stream on any browser is no longer HD quality, and looks terrible. Please escalate this issue.

Latest Windows 10, Firefox, Chrome, Edge, it doesn't matter...it's all bad right now.

XfinityAmir

Official Employee

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7K Messages

Hi user_6ced8b, do you get the same quality issues when you watch content on your Xfinity Stream app? Are you connected to your in home wi-fi or public hot spot? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
IIan

Visitor

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11 Messages

1 y ago

quality on live TV stream is worse than SD which has been reported for many days now, is there any update from Xfinity?

ttudrums

Contributor

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39 Messages

@user_1ef999 Here is the update. They do not care. 

Visitor

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5 Messages

1 y ago

i have submitted multiple feedback forums about this. it has only been happening for about two weeks. on all channels. it is not internet connection related. 330mbps hardwired. 

New Poster

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2 Messages

1 y ago

Horrible quality for the past few weeks trying to watch NFL inhome

have premier lineup subscription and 1.2Gbps internet services and phone - speed test to my wired PC is just under 1Gbps down.

horrible in Grayson,GA

Official Employee

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494 Messages

Hello @KaneM7, thank you for reaching out to us on our community forums. Keeping up with my teams by watching their games is important to me too! Could you please describe the quality issues you are experiencing?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
nsteblay

Contributor

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19 Messages

1 y ago

It is awful.  If I sign up for Youtube TV the resolution for the same stations is perfect.  This is an issue with Xfinity.  I don't understand how this can be since they own the network.  Amazingly incompetent.  We need to get some competition in the Twin Cities and suburbs.  Xfinity is truly a monopoly and apparently doesn't care about the customer's experience.  

(edited)

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