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Lkpolo
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Problem Solver

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569 Messages

11/13/2026 2:55 PM

Technical difficulties

#1 the app update is atrocious. # 2 second day using updated stream app, I keep getting a screen that says technical difficulties. I’ve rebooted my router. Any help from a Xfinity person would be appreciated. My iPad is updated to the latest version of iPad OS. 

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30 minutes ago

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XfinityJustinM

Official Employee

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1.3K Messages

2 hours ago

Hey @Lkpolo, thank you for making us aware of this issue, and for letting us know what you have already tried. Have you tested to see if the issue is persisting on any other devices as well or even run a speed test on the iPad? I am wondering if this is just localized to the iPad or if the issue could still be connection related. 

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Lkpolo

Problem Solver

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569 Messages

2 hours ago

My iPad is working fine for all other apps. Your update was not quit user friendly. It is working better, however the design is terrible for users who just want to find something they are looking for, watch it then move on. None of the original suggestions on the Home Screen were for someone looking for a conservative news channel. Also, I have not seen One America News network in your channel lineup for a while, and when I search for my favorite channels they do not show up, which forces a user to scroll all the way thru the channel line up. 

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XfinityJustinM

Official Employee

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1.3K Messages

Agreed @Lkpolo, having to scroll through the full channel guide isn't the most pleasurable experience. Glad to hear that there has been experiencing a few less errors when using the Xfinity stream app. I have personally been utilizing the watch list feature which seems to be going under the radar. You can scroll through the guide to find a show you like to watch and hold down on the show for about 3-5 seconds. You'll then see some additional show details and the option to watch list the show. Once added to your watch list you can then head to your library tab to see when it is on next. With that being said, our teams are aware of the inconvenience this issue has caused. We have folks actively working toward a resolution. 

Are some of your favorite channels still appearing when you scroll through the channel lineup? I am trying to determine if they have simply been removed from the channel lineup or if the search engine is just having trouble populating those channel with that question. 

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1 hour ago

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user_tdtiqr

Visitor

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3 Messages

1 hour ago

My iPad is having same issues with technical fault. What a joke this new app is

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