TBS / TNT channels randomly not working on Xfinity Stream

Within the last few weeks or so, TBS and also TNT just randomly come up blank on Stream. They work fine on the cable box though. Is there some issue with these channels? I was trying to watch AEW last night on TBS but it was totally blank. I tried it on a Fire TV, fire stick, and a phone. The same issue on all the devices.

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XfinityAirelle

Official Employee

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3.6K Messages

13 days ago

user_bd2930

Hi there! We know how frustrating it is to miss something you planned to watch, especially when the channels are working normally through your cable box. Since TBS and TNT are blank on three different devices, we would like to narrow down whether this is affecting the Stream app itself or the live channel feed.

Were all three devices connected to your in-home Xfinity WiFi when this happened? Was the screen completely blank with no audio, or did you receive an error message? Please also make sure the Stream app is updated, then sign out, fully close the app, reopen it, and sign back in.

If possible, please test TBS or TNT through xfinity.com/stream using a web browser while connected to your home network. Let us know whether it is also blank there and whether this happens all day or only during certain programs.

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user_uoook5

Visitor

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1 Message

2 days ago

Same issue for me on TruTv and TBS

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XfinityRay

Official Employee

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4.4K Messages

Hi, @user_uoook5! Thanks for sharing this is on TruTV and TBS. We are continuing to gather further information on this and appreciate your help! What type of device are you watching from? If you have a TV box, do you see the same problem happening?

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12 minutes ago

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user_3ab3z1

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2 Messages

1 day ago

TruTv/TBS are the worst. Missing 10-20 minutes of the mlb playoffs at a time. I’m traveling so not on home wifi. I didn’t think service to the NY metro area would be so bad but lo and behold both the Sox and Yankees games I had to rely on ESPN radio for instead. Not the experience i want!

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