Hey there, @user_n9e5ez, thanks for reaching out through Xfinity Forums regarding your streaming. I understand how frustrating that can be. To help narrow this down, are you receiving any error messages when trying to connect your streaming device to the internet? Also, have you tried restarting both the streaming device and your modem/gateway, and confirmed that other devices can connect to the WiFi network successfully?
XfinityJeniece
Official Employee
•
4.4K Messages
9 hours ago
Hey there, @user_n9e5ez, thanks for reaching out through Xfinity Forums regarding your streaming. I understand how frustrating that can be. To help narrow this down, are you receiving any error messages when trying to connect your streaming device to the internet? Also, have you tried restarting both the streaming device and your modem/gateway, and confirmed that other devices can connect to the WiFi network successfully?
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