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user_xi46cz
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3 Messages

Monday, July 14th, 2025 3:57 PM

streaming will not play when prompted on my computer.. Help?? tired of poor customer service!

When I try stream on computer it will not nothing has changed been through all the hoops and [Edited: "Language"] still not working... help

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Updated 

6 hours ago

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XfinityWilliam

Official Employee

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1.4K Messages

9 hours ago

user_xi46cz Hey there. Can you give us a little more information about attempting to stream on your computer? Is this with Xfinity stream? Is there an error message?

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user_xi46cz

Visitor

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3 Messages

8 hours ago

Logged in... from the Xfinity web site... open the stream page... everything is the everything works... email .. phone... all the tabs work select any channel and nothing will open and connect.. have tried several things reset router...dvr... log in log out... restart computer... no change... worked beginning of last week and around Thursday or so this started... 

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user_xi46cz

Visitor

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3 Messages

p.s. No error message

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8 hours ago

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XfinityWilliam

Official Employee

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1.4K Messages

user_xi46cz Thanks. Please clear your cache and cookies in the browser you are using.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 hours ago

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user_9d29f2

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4 Messages

I have the same problem...it isn't the cache...

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6 hours ago

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