Streaming tech support

Xfinity stream was working fine on 3 TVs. We never use them simultaneously. One tv today will not work for the broadcast channels. Netflix and Prime stream fine.

we’ve refreshed the system, rebooted the router, uninstalled and reinstalled the xfinity app to no avail.

suggestions anyone?

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Responses

XfinityLinda

Official Employee

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977 Messages

3 years ago

Hello, @user_d59490! We hope you had a nice weekend. Sorry about the trouble with your Stream app. We will be happy to help. It sounds like you are an internet customer, however, you mentioned your broadcast channels. Can you please clarify? This will help us determine which path to take for troubleshooting.

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user_d59490

Visitor

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2 Messages

@ComcastLinda thank you, but I uninstalled and reinstalled the xfinity app a second time, and that fixed the problem!

3 years ago

0

XfinityLinda

Official Employee

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977 Messages

That's awesome, @user_d59490! Glad to hear it! We appreciate you sharing. Is there something else I may help with today?

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3 years ago

0

Xfinity Stream Website

user_d59490

Streaming tech support

XfinityLinda

user_d59490

XfinityLinda

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