U

Visitor

 • 

1 Message

Tuesday, May 4th, 2021 5:12 PM

Closed

Streaming sign in

Why do I need to sign in with a new code every time I open my browser to stream a show and sometimes even if the browser is already open at Xfinity?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

2.4K Messages

4 years ago

Hi, @user_e8ebca! Thank you for taking time out of your Thursday to knock on our virtual door, here, at our Comcast/Xfinity secure forums site. I am sorry to learn about this experience with having to sign in with a new code every time you open a new browser. I love streaming all the time on multiple devices in my home so I understand the frustration that this can cause you. I apologize for the inconvenience. Over social media, we have a Digital Care Team of specialized experts in everything Comcast. We’re committed to providing our customers with consistently superior customer service and support for streaming concerns such as this. We will make sure to take full ownership of this issue and provide a solution in a timely manner. To get started, can you tell me what device you are experiencing this issue on?

New Poster

 • 

4 Messages

4 years ago

I am having the same issue with having to sign in with a code to read my emails.  Please let me know how to rectify this.  Thank you

Official Employee

 • 

1.4K Messages

Hi, @CALady95747,  Thanks for reaching out about your sign-in issue. I am happy to check on your issue. Are you only being asked to enter the code when entering email or also on other pages?(2 step verification)

(edited)

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here