4 Messages
Streaming or watching live TV on iPad or iPhone the sound randomly goes off
Whenever we stream using the xfinity app on either of our iPads or either of our iPhones the sound randomly goes off for a few seconds, then comes back on. This will happen every few minutes or so. This has been happening for months. I didn't realize this forum was here or would have brought it up sooner.
Both of our iPads are iPad Pros, different versions. We have the latest version of iPadOS (17.5.1). We have the latest xfinity streaming app (7.17.0.2725
We also stream Plex, Paramount+, Apple TV, Disney+, Prime Video, Netflix, Max, Peacock, Britbox, YouTube, MLB, and Hulu without any problems.
Comcast is our Internet provider.
This does not happen on the X1 boxes nor in the xfinity app on Roku.
We have uninstalled and reinstalled the app multiple times without making a difference. We have signed out and in without making a difference. Our WiFi is strong with all bars. It happens when using 2.5GHz or 5GHz, but regardless it doesn't happen with any other streaming app anyway.
If seems to me as a tech consultant that xfinity needs to find the problem and fix it. I see others in this community that have the same problem and I know many neighbors who also have the problem but just live with it without complaining, though some are thinking about dumping xfinity.
No Responses!