Visitor
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1 Message
Streaming on fire stick only showing default channels. On the home network.
I’d put this in your post:
Xfinity Stream on Fire TV is authenticating my Xfinity ID, but it is only showing the free streaming channels. I am an Xfinity TV subscriber and my paid TV lineup and premium channels are missing. This happens on a brand-new Fire TV Stick 4K. Please check my TV entitlements, Fire TV authorization, and in-home network recognition and escalate this to the Xfinity Stream team.
david [Edited: "Personal Information"]
Long time, ComCast customer
[Edited: "Personal Information"]
XfinityAirelle
Official Employee
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3.5K Messages
9 hours ago
Hi there. If the Xfinity Stream app accepts your Xfinity ID but only displays free channels, it may not be recognizing your paid TV subscription or in-home network.
Please confirm the Fire TV Stick is connected to your private home WiFi network, not the public “xfinitywifi” network. Then sign out of the Stream app, clear its cache and data, restart the Fire TV Stick, and sign back in using the primary or manager Xfinity ID.
If your lineup is still missing, Please let us know, and we will be happy to assist further.
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