Streaming location message for local stations

Here is what I am getting when I try to access local stations 

To Play Video we’ll need to know where you are Please turn on your location service and adjust high accuracy or battery saver.

Again very frustrating since no change within my account… I am to the point of canceling this service and finding another that doesn’t keep screwing up service

@user_ppyh1y I'm really sorry for the inconvenience and the frustration this has caused. That message does not seem like an X1 error. It is more related to the device you are using. To enable location services for video playback, you need to adjust your device settings. For iPhones, go to Settings > Privacy > Location Services, and ensure it's enabled for the app you're using. For Android devices, access Settings > Location, and select either "High Accuracy" or "Battery Saver" mode based on your preference. This will allow the app to access your location accurately, which is necessary for the video service to function properly.

For more details see:

• https://www.xfinity.com/support/articles/correct-geolocation-data
• https://www.xfinity.com/hub/mobile/why-is-my-phone-so-slow

I’m having the exact same issue on my fire stick with the Xfinity stream app when I’m using it outside my home.  So frustrating! There’s nowhere to the high accuracy or battery saver options on my fire stick. Help! 

Thanks for clarifying! Just to confirm, are you seeing the message about turning on your location services on your TV screen while using the Xfinity Stream app through the Fire Stick?

Thank you for confirming. Since there was no Fire Stick update and you have already reset it several times, we do not want you repeating those steps.

This message usually means the Xfinity Stream app is not recognizing the Fire Stick’s location or your in-home network. On the Fire Stick, please go to Settings > Applications > Manage Installed Applications > Xfinity Stream > Permissions. If a location option appears, make sure it is allowed. Also confirm the Fire Stick is connected to your private home WiFi network—not “xfinitywifi,” a guest network, or a VPN.

If those settings are already correct, do your local stations play through the Xfinity Stream app on another device connected to the same home WiFi? That will tell us whether the issue is limited to the Fire Stick or if the home network is not being recognized correctly.

@user_eyvutbqqqqq Thanks for confirming. I'd like to take a closer look at your account to see what's going on. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

it’s everyone that uses this you should get you IT team to look and test this!!! 

kind of ridiculous that you guys have this so much of a problem. If you look back at the threads, you’ll see if this happened multiple times in the past years

Also the cbs and abc and nbc say they should be In home when they should be. And they are on the tv go filter. 

I am sorry this is your experience. Have you tried to reboot your modem and after forgetting the network on your smart TV reconnect your devices to the home network? @user_ppyh1y

I have tried everything and every one of your texts has told me to do last week!