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user_80ed34
1st Topic

Visitor

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2 Messages

Thursday, March 23rd, 2023 5:06 PM

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Streaming in MS Edge

Why won't the streaming feature work in MS Edge? The Xfinity screen opens and says now connecting to your entertainment experience the dots flash but is stays like this and never loads. It use to work and works in Chrome which I prefer not to use.   I've cleaned the cache twice and waited a few minutes before trying to load the feature again but without success. Any thoughts as to why it stopped working? I assume its either related to an Edge update something Xfinity did at their end.

HELP please...........

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2 years ago

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XfinityAirelle

Official Employee

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2.1K Messages

2 years ago

Hi there! Thanks for taking the time to reach out. Our Xfinity stream Portal does have minimum requirements you'll need to use the Stream app successfully. 

 

You can find these requirements here: https://www.xfinity.com/support/articles/xfinity-tv-website-requirements

 

Please take a look and make sure that your system meets these requirements. If you are still having issues. Let us know and we can try some troubleshooting. Let us know if you have additional questions. We are here to help! 

 

(edited)

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user_80ed34

Visitor

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2 Messages

@XfinityAirelle​ My PC exceeds the minimum requirements to stream Xfinity. If I didn’t already say so it streams fine in Chrome it just I don’t typically like Chrome and more often than not don’t use it. I typically use Edge and I’m using the most current version. 

2 years ago

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CCValerie

Official Employee

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974 Messages

Thank you for checking those specifications, @user_80ed34. Please send us a direct message with your full name and service address and we can look further into this for you. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

I no longer work for Comcast.

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2 years ago

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