leggwork's profile

Frequent Visitor

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13 Messages

Tuesday, June 25th, 2024 2:02 AM

Stream picture quality

Trying to watch the Stanley cup final on Xfinity stream is awful. Reports of problems with stream picture quality go back for years here. What’s the issue xfinity????

Official Employee

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1.7K Messages

5 months ago

 

leggwork Thank you so much for using our Forums and for reporting these issues with your streaming service. Please send us a DM and we are happy to work on this if you are still having issues. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

Frequent Visitor

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13 Messages

5 months ago

nice how my previous reply didn’t get posted 

Frequent Visitor

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13 Messages

5 months ago

Given all of the posts it is clearly an issue with the signal that Xfinity stream is displaying. If there is a bandwidth issue on a given device the app should tell me that it thinks it needs to downsample/compress more. The compression artifacts are awful on sports. 

(edited)

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