Stream for Fire TV not ready for prime time?

Hello @stvn78. We appreciate you posting to the Xfinity Community Forum to share your experience with the Stream App on your Fire TV. I can understand why this would be intolerable. Based on the symptoms you've mentioned, I would like to review your account, check your signals, and do some other troubleshooting to see if I can find a cause for the issues you've reported and find a fix. Also, here are the links so you can review our Xfinity Forum Acceptable Use Policy and Xfinity Forum Guidelines to better understand what's acceptable and what isn't on the forum. I hope this helps. 

Please send a direct message with your name and service address to "Xfinity Support" by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat. 

An update. The troubled fire stick is a "Fire TV Stick (2nd Gen)" running Fire OS 5.2.9.2. I decided to load the app on my other stick, a "Fire TV Stick 4K" running Fire OS 6.2.9.3. I had not done that before since that location has my actual DVR attached. It runs fine. I moved the troubled stick to that TV and the troubles follow it. It appears that the older stick (purchased 8/2/19) and/or it's version of Fire OS (it won't update further) has a compatibility issue. Can that be confirmed? The description at Amazon lists a minimum OS of Android 5.0--does that map to the Fire OS version? I don't see a list of compatible hardware. I should note that other apps work fine with this stick.

If you think checking things further would still be useful, let me know and I'll DM.

Thanks testing all that out for us! Below are links to provide more information on compatible devices and the system requirements for the app. 

https://www.xfinity.com/support/articles/xfinity-stream-app-faqs

https://www.xfinity.com/support/articles/xfinity-tv-app-requirements

Near as I can tell, my slightly older stick should work. (And other than terrible performance, it mostly does.) I may pursue with Amazon if my curiosity gets the best of me, but since moving the troubled stick to the set that has the actual DVR, I really don't need the app on that stick.

Thanks for the help. (I can't find a way to mark and accepted answer.)

Thanks for the update! If you'd like to mark the solution, you can do so using the three dots at the top right of the comment you'd like to mark. Please let us know if you have any trouble completing this. We're here to help!