New Poster
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2 Messages
stream does not recognize my home wifi
For the past week Xfinity stream does not recognize my home wifi IP address. I can only see the TVGO channels. This is happening on a pc, roku, android. The sign in activity has the same IP address as a month ago. How can this be fixed?
Also this page is missing its scroll bars and I have to set my screen to 33% to see all of the fields. You might want to fix that.
XfinityJanelle
Official Employee
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1.2K Messages
3 months ago
Hi @jlreif Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the stream app. I would be more than happy to offer my assistance looking into this further for you. I would recommend a full power cycle on the modem if you have not done so. Please let us know once you have completed the gateway power cycle.
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