Stream App only shows TVGO channels

Hi there @Hi_Im_Matt! Are you still experiencing issues? If so, can you advise of any troubleshooting steps you have taken so far?

Hi there @user_m2211sq18 [Edited for violating forum guidelines: Personal Information] and everyone else here! Thank you all for letting us know about this! 

Please let us know what troubleshooting has been done, and what type(s) of device(s) this is happening on. Does it not happen on any? What version is the app you're using? The more information you can give about what is occurring, the better! 

Thank you all in advance! We look forward to getting this figured out for you!

I have the same problem with my home computer and cell phone since about 7:30 p.m., 24 Nov 2022.  Both have supported Xfinity Stream for well over a year with the ability to view all subscribed channels.

I have tried doing a system refresh and it still only shows TV to go channels.

With cell phone (Motorola One 5G Ace), Xfinity tells me I need to update to current browser (anything version 7+).  My phone has the most current updates available from Motorola (Android 11, Motorola One 5G Ace -- Build RZKS31.Q3-45-16-8-7. Application Version Chrome 107.0.5304.105).  

Problem resolved.  

I had ordered a new XFi gateway and it arrived this afternoon.  After installing, I checked both my phone and my home computer.  I have all subscribed channels on Xfinity Stream on both devices.

Was this something Comcast fixed or was it due to the swap out of gateways?  Don't know -- don't care so long as I continue to receive all subscribed channels via XfinityStream.

@XfinityJoshuaE​ same issue on my laptop.  Macbook air.  was fine yesterday morning and in the evening it had taken away most of my channels and left several channels with TVGO 

Hello, @user_05fcd8

Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. This issue appears to be resolved, but if you still need assistance, please send our team a direct message with your full name and full address. Thanks!

To send a "Direct Message" message:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Thank you for reaching out through our Xfinity Forums, @user_85c762. Are you still experiencing issues with your Xfinity Stream app? If so, will you please send our team a direct message with your full name and full address, so I can send some speficied signals from our side?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@trdconsult​ Tested my phone as well.  Exact same problem.  iPhone XR running iOS 16.0.

@candycane2500​ 

Glad you were contacted to someone.  Lord knows i tried and tried and could find anyone to help

@candycane2500​ Thank you-glad you got through.

@candycane2500 We are glad you were able to get through to get explanation on the Stream app. Our team continues to work on resolution. We recommend you delete the app, power cycle device and then reload the app. This helps refresh and reset the app. Can you let me know update and if you have taken these steps? 

Hello @candycane2500! Thank you for sharing. I wanted to check in to see if this has been resolved for you yet? 

I'm happy to hear this has been resolved for you now @user_e1b686. Please let us know if you run into any more issues in the future. We'd be happy to help!