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BIslander
20th Anniversary celebration
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Problem Solver

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597 Messages

Saturday, July 27th, 2024 4:56 PM

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Stream 5.1 Audio

I'm giving Xfinity Stream a try and I am only getting a stereo (PCM 2.0) output from content on the app on both a Fire Cube 3 and Roku Ultra.  That's true with any program I try.  The devices do 5.1 and Atmos just fine with other apps like Netflix.  I don't see any settings on the Xfinity apps for audio output.

Does Stream actually do surround sound?   If so, is it limited to particular platforms and which would those be?

Thanks

Question

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Updated 

1 year ago

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XfinityDemitrius

Official Employee

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2.5K Messages

2 years ago

Hi @BIslander, Thank you for visiting our official Xfinity Forums Community support page. Please refrain from making duplicate public post regarding the same requested information. As per your other post, there are no further updates to share. Dolby Atmos may not be available on all channels and all streams. We recommend checking which features are available for each channel by visiting the guide information for each show/event/movie to provide what content and quality is available. For the best viewing experience, we highly recommend using our X1 platform services and equipment.

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BIslander

Problem Solver

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597 Messages

2 years ago

To all following this, the forum support group has opened a ticket on the lack of 5.1 to the advanced group and said we should get an update by mid-week.  

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BIslander

Problem Solver

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597 Messages

2 years ago

Got an update from the ticket they opened.  The Fire Cube and Roku Stream apps do not support 5.1 audio.  I asked if there was a list of devices that do.  No such list. 

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user_90ad3e

1 Message

@BIslander​ its because none of them do, the devices themselves support it, the Xfinity stream app doesn't is the issue. All of there IP based channels seem to be 2.0 stereo. Crazy in 2024, almost 2025 this is a thing, considering every HD channel has support 5.1 dolby sound for over 15 years. Nearly every HD channel has 5.1 content, its the only reason iim holding on to my cablecards with hdhomerun still. I would drop those if the Xfinity stream app just supported 5.1 surround sound. 

(edited)

2 years ago

Uggh1

Regular Visitor

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6 Messages

@user_90ad3e​ I wish I could give this a hundred thumbs up. It is absolutely mind-boggling that despite hundreds of online pleadings that they include 5.1/atmos on the stream app, the requests fall on deaf ears. It's no wonder Xfinity is losing customers in droves. 

1 year ago

user_bwk3yl

2 Messages

1 year ago

I have the latest Apple TV with the most recent firmware installed. Same problem. All channels are 2.0. When info on any given program is displayed, no audio information is shown while HD video information (when applicable) is. 

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XfinityRoberto

Official Employee

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2.2K Messages

Hi there @user_bwk3yl. Thank you so much for the feedback.

Xfinity Stream does support surround sound, but the availability can vary based on the content and the device you’re using. Here’s what you should know:

  1. Content Support: Not all content on Xfinity Stream is available in surround sound. Surround sound support is often dependent on the specific program or movie you’re watching.

  2. Device Compatibility: Surround sound support can also vary depending on the device. While Xfinity Stream is designed to work with various devices, certain devices might handle audio differently.

  3. App Settings: Currently, Xfinity Stream doesn’t offer extensive audio settings within the app itself. The app typically relies on the device's audio settings.

  4. Device-Specific Issues: Since you’re experiencing stereo output on both the Fire Cube 3 and Roku Ultra, it might be worth checking if there are any firmware updates for these devices or if there are specific settings related to audio output that need to be adjusted.

If you’re still having issues, I’d be happy to assist further. Please let me know if you have any more details or if there’s anything specific you’d like to troubleshoot.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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BIslander

Problem Solver

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597 Messages

1 year ago

@XfinityChristy Hi.  Your reply to @user_bwk3yl is an exact copy of the one you gave me last summer, including the Fire Cube and Roku part.  That new post is about Stream on an AppleTV, a different device.  And, your advanced tech people already confirmed, as I posted in this thread last summer, that the Stream apps on Fire Cube 3 and Roku Ultra do not support surround sound.  

So, is there anything new on this issue?  

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XfinityBillie

Official Employee

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4K Messages

@BIslander At this time there isn't anything new, other than inviting customers to check for firmware updates and see if anything has changed as far as if the surround sound is supported on specific devices. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

BIslander

Problem Solver

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597 Messages

1 year ago

@XfinityBillie  Thanks.  I check my Roku, Fire Cube, and LG WebOS apps periodically.  All still just stereo. 

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XfinityThomasB

Official Employee

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2.7K Messages

Awesome! Thank you very much for the heads up. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Ag_145

New Poster

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8 Messages

1 year ago

So after all the back and forth the real answer is that Xfinity Stream app does not support Dolby Digital audio

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