Visitor
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8 Messages
Spiderman Brand New Day audio sync issues
I tried all fixes AI suggested and it points back to xfinity has a stream issue on that new movie. 10 sec or better. It only works in audio description mode. Unwatchable and pricey at this point.
XfinityCliff
Official Employee
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760 Messages
2 hours ago
Hello @user_bd5d6b, and thanks for reaching out on our Xfinity Community forums!
I definitely understand the frustration. A 10-second audio delay makes a movie pretty much impossible to enjoy, especially when you’ve already tried troubleshooting it.
Could you give us a little more detail about how you’re watching? What device and exact model are you using, are you watching through the Xfinity Stream app or a browser, and is the device connected over Wi-Fi or Ethernet? Also, are you using the TV’s speakers or an external sound system?
It would also be helpful to know whether other movies play normally, whether you’ve tested this movie on another device, and whether switching from Audio Description back to the standard English track immediately causes the sync issue again.
The more specific information we have about the setup and what you’re seeing, the easier it is to narrow down where the problem may be coming from.
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