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user_cus4u7
1st Topic

Visitor

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2 Messages

Wednesday, June 4th, 2025

speak to a live person

How do I speak to a live person about tree trimming done in my yard?

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2 days ago

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user_gamuh8

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1 Message

5 days ago

Of course you do not offer a live person to talk to [Edited: "Inflammatory"]

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XfinityPeterH

Official Employee

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2.2K Messages

 

user_gamuh8 We are here for you. Please feel free to send us a DM that includes your full name and complete address.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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