Visitor
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18 Messages
Sound issues with streaming with app
Hello, We are and have been 2year XFinity cable, Internet and streaming customers. We are using the Roku access on the streaming TV’s. All others apps work beautifully but the XFinity app has consistent issues. We are looked for updates, uninstalled and reinstalled and we are currently experiencing sound issues. The sound volume goes down. We exit and no other apps have the issue as the sound then goes to normal. We go back into the XFinity app and it works for awhile then issues again. Please help!
XfinityAirelle
Official Employee
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2K Messages
2 years ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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user_6f7831
Visitor
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3 Messages
1 year ago
Why is Xfinity asking for customers to direct message when there are numerous complaints from customers dating back to Oct 2022 all with the same issue? This issue started when they switched from the Beta version of the app. Customer Service can't help. You can reinstall the app and it doesn't fix anything. The sound issue only happen with Xfinity.
Really Xfinity, how long does it take to get this fixed? Where's the care, or commitment to service?
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user_7a91f7
Visitor
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18 Messages
1 year ago
Still have issues, can’t find envelope next to bell right hand corner to direct message. Honestly we are ready to chuck the 190.00 a month services with XFinity.
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user_7a91f7
Visitor
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18 Messages
1 year ago
The problem still exists. I’ve had to re-explain, provide all the information & re-provide all the information and why can’t I just have this “handled” & by one person so it’s not this back and forth. Today’s technology should allow those helping to have access to the trail of communication so they are not starting all over with new techs each time.
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user_70d0bd
Visitor
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8 Messages
1 year ago
There needs to be a class action law suit started for this issue. The volume issue on Roku only happens with Xfinity, nothing else. It started when they upgraded the Beta version of the app in October 2022, and their technicians have obviously been told to act like they don't know anything about it. I personally have put in two ticket and have spent countless amounts of time on the phone and direct messages to them. No solution and they will not give you any information on when the next upgrade will happen. This shit service has been happening nearly a year now but guess what....we are all still paying are monthly bill, and mine has even gone up over this time. Realy burns me up and it is even getting worse over time. I have family in multiple states and they all are dealing with this issue. I am using restraint while writing this since I am realy pissed to be paying $150 a month and have to keep turning the channel off and on the listen to the F-n show.
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user_7a91f7
Visitor
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18 Messages
1 year ago
Another thing that burns me- when I came to XFinity they advised that the fire stick that we used would not work with their streaming. They advised that the Roku streaming device were compatible so we purchased them for the other TV’s. Then they change their app and those changes then allow the firestick to work but the one they suggested now doesn’t work!!!!!
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user_c25138
Visitor
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1 Message
1 year ago
We have been Comcast customers for over 30 years. Always with cable boxes. Switched to Xfinity stream about a year ago and have been having the same sound issues as being discussed in these forums: sound goes out of sync, sound gets loud, sound gets soft, etc. We have 4 Roku streaming sticks, all with the same issues, only with the Xfiniyt streaming app. All the other apps work fine. Clearly an intermittent issue with the Xfinity streaming app. Comes out of nowhere. Very frustrating. We as Xfinity users are paying a lot of money each month and are getting more agrivated by the lack of serious reponses from Comcast. Just saying our tech team is working on it for months and months is not a solution. The only option for us as customers is to change to another provider. No one wants to do that, but just trying to sit down and watch a program with the sound jumping all over the place randomly, is extremely disapppointing.
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