C

Visitor

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1 Message

Fri, May 14, 2021 6:12 PM

Sound has an echo

When streaming on my computer, some videos (Showtime) have poor sound quality including an echo.  Any insight is appreciated.

Responses

Official Employee

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345 Messages

1 m ago

Hello and Happy Sunday, ! I hope you’re having a great weekend! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! Going forward, I'm truly sorry to hear about the sound issues you're having with certain content while using our Stream app on your computer. I'd like to take a closer look into the matter and see what options we have to help! To get the ball rolling on this process, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!

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