Skip to main content
ergood
1st Topic

Visitor

 • 

1 Message

Friday, March 6th, 2026 3:02 AM

Something unexpected happened Please close this pop up and try again. If the problem persists, try again later. ACTIVATION ERROR

Getting this error when activating Peacock, Hulu and Disney as a part of my 1 gig plan. Its been more than 48 hours. How can I resolve this?

Question

 • 

Updated 

1 hour ago

43

2

0

Oldest First
Selected Oldest First
XfinityJeffB

Official Employee

 • 

201 Messages

18 days ago

Hello ergood, thank you for reaching out to us here in our Xfinity Community forums. I know this error can be aggravating; but some of our customers have been able to get past this, and we are here to help. You are having issues with the Disney +/Hulu bundle and Peacock? 

 

0

0

user_ee99mh

Visitor

 • 

2 Messages

5 days ago

I am having the same issue. Every time I click activate it says the same thing. I just updated from peacock to peacock plus. It says activation required but which I click the banner it says an error occurred. Sometimes I get a page that say 400 cookie is too large

2

0

XfinityQuemekia

Official Employee

 • 

997 Messages

@user_ee99mh What happens when you sign in directly into Peacock?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 days ago

0

user_ee99mh

Visitor

 • 

2 Messages

When I sign in to my Peacock account it shows that I am indeed billed through Xfinity but my account is showing as Peacock Premium still and not Premium Plus. It has been like this now for 5 days (hope I get a discount on my bill for that...). I have tried signing out and signing back in on multiple platforms and I have the same issue. Used Xfinity chat earlier and they were not able to figure it out. I ended up having a phone call for 43 minutes but the call dropped. Is there any way you can help me with this? The agent on the phone stated that I needed to purchase Peacock directly from their website with a different email address, which I don't think is the right thing either. SOS! Help! :)

Like

Reply

1 hour ago

0

forum icon

New to the Community?

Start Here