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ergood
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Friday, March 6th, 2026 3:02 AM

Something unexpected happened Please close this pop up and try again. If the problem persists, try again later. ACTIVATION ERROR

Getting this error when activating Peacock, Hulu and Disney as a part of my 1 gig plan. Its been more than 48 hours. How can I resolve this?

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3 hours ago

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XfinityJeffB

Official Employee

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300 Messages

1 month ago

Hello ergood, thank you for reaching out to us here in our Xfinity Community forums. I know this error can be aggravating; but some of our customers have been able to get past this, and we are here to help. You are having issues with the Disney +/Hulu bundle and Peacock? 

 

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user_ee99mh

Visitor

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2 Messages

1 month ago

I am having the same issue. Every time I click activate it says the same thing. I just updated from peacock to peacock plus. It says activation required but which I click the banner it says an error occurred. Sometimes I get a page that say 400 cookie is too large

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XfinityQuemekia

Official Employee

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1.1K Messages

@user_ee99mh What happens when you sign in directly into Peacock?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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30 days ago

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user_ee99mh

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2 Messages

When I sign in to my Peacock account it shows that I am indeed billed through Xfinity but my account is showing as Peacock Premium still and not Premium Plus. It has been like this now for 5 days (hope I get a discount on my bill for that...). I have tried signing out and signing back in on multiple platforms and I have the same issue. Used Xfinity chat earlier and they were not able to figure it out. I ended up having a phone call for 43 minutes but the call dropped. Is there any way you can help me with this? The agent on the phone stated that I needed to purchase Peacock directly from their website with a different email address, which I don't think is the right thing either. SOS! Help! :)

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27 days ago

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XfinityOrlandoM

Official Employee

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3.3K Messages

Thanks for clarifying, are you trying to upgrade your free Peacock premium account to the peacock premium plus?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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25 days ago

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user_q9o0kf

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1 Message

24 days ago

Hi all, posting here because I'm experiencing the exact same loop described in this thread.

I have Xfinity Internet which includes Peacock Premium as a perk. I upgraded to Peacock Premium Plus (no ads) through the Xfinity app and was charged for the upgrade — but nothing changed on the Peacock side. My Peacock account still shows Premium, not Premium Plus, and I'm still seeing ads.

When I go back into the Xfinity app to activate, I see an "Activation Required" banner. When I click it, I get the error: "Something unexpected happened. Please close this pop-up and try again. If the problem persists, try again later."

The loop is:

1. Xfinity app says activation required

2. I click activate

3. "Something unexpected happened" error

4. Nothing changes on Peacock

5. Repeat

I've tried:

- Signing out and back into Peacock on all devices

- Clearing cache and reinstalling the Peacock app

- Signing out and back into the Xfinity app

Nothing has worked. It seems like Xfinity's backend thinks the account is already activated, but Peacock's end never got updated. I'm being charged for Premium Plus but still getting the Premium experience with ads.

Can an Xfinity support rep please take a look at my account? I'll send a Direct Message with my name and address. Thank you.

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XfinityPaula

Official Employee

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2K Messages

Hello @user_q9o0kf! Thank you for reaching out to us here on out Xfinity Forums and sharing the experience you are having along with some other customers with activating peacock premium plus. I'm sorry for the trouble this is causing and the delay in being able to enjoy the amazing shows ad free. Thank you for all the troubleshooting steps that you took and for sharing those details with us so well.

Searching thorough our system and gathering the reports from our customers I was able to find that we have a known issue with the activation failing when upgrading to Peacock Premium Plus. I'm sorry for this trouble. Our engineers are working on having the cause for this issue resolved. We don't have a firm estimated resolution time yet, but they are engaged and working to help us complete activation. 

I can open a ticket to track the issue and keep you updated on our progress and let you know when the fix is in place. 

 

I will reply to the direct message that you sent. Please be reminded that sending unsolicited Direct Messages to an Official Employee (even to the Xfinity Support handle) or user of the Xfinity Community Forum, is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 days ago

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user_64fi0m

Visitor

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8 Messages

22 days ago

same issue here and absoluitely no help from xfinity.

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user_8e8ek0

Visitor

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1 Message

3 hours ago

I am having the same issue

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