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majorpipe
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6 Messages

Monday, November 11th, 2024 9:38 PM

Some DVR Recordings Not Available on ANY Stream Device

All my recordings are always available on the X1 TV, but only certain recordings are showing in the Stream app.  Some new recordings continue to appear in the app, but not all.  There is never a problem viewing recordings in the app, as long as they are listed.  I can view upcoming scheduled recordings, so I know the app is connected with my account.  This problem is on all my Stream devices, including Fire TV sticks, a Roku TV, Android phones and a tablet, and even the Stream link on the Xfinity website on my PC.  I synch-ed my DVR using the X1 menu, but it did not help.  This began happening after downgrading my TV package, but that was only a channel reduction.  I currently have19 shows occupying only 9% of capacity, so I am well within my DVR capacity.
I tried calling Xfinity, but they couldn't fix the issue and instead escalated me to Tier 2 support.  The Tier 2 representative just talked in circles, saying the same things over and over and contradicting herself constantly.  She sent me two articles "to help me understand", but both supported the position that I should be able to view my shows on Stream.  Her only solution was to upgrade my DVR service to premium, but that article says the only difference is 300 hours of recording storage.  I only have 10% of my DVR full, so that seems to fix a problem that I am not having. Please help!!!!

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23 days ago

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XfinitySheila

Official Employee

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878 Messages

1 month ago

 

majorpipe Thank you for filling me in, are there any particular programs that you previously were able to view that you cannot view now?

 

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user_2j49cj

1 Message

i am having this problem with my SNL recordings. They don't show up on my xfinity stream app, but they do show up at home. Also a number of other programs show up as reocrded on both the DVR as well as the app.

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1 month ago

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XfinityVictor

Official Employee

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963 Messages

 

user_2j49cj Hello, are you still having issues with your SNL recordings?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_9i23ui

1 Message

30 days ago

I am having the same issue. Only the most recent recordings appear and recordings from the previous day will disappear and get replaced with only the new recordings. This is a relatively new problem that started several weeks ago. Previously, I was not having any issues. I would love a solution to this problem.

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XfinityAmandaB

Official Employee

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1.7K Messages

 

user_9i23ui Thank you for letting us know that you are having the same issue. Have you by chance attempted the sync for your DVR mentioned above? You can do that right from your X1 voice remote. On your X1 TV box remote if you hit the Xfinity Button and use the right arrow to get the gear icon to access the settings. You can then use the down arrow to scroll down to Device settings. In device settings at the very bottom, you will see the option to Sync your DVR.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 days ago

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Hankhigh

New Poster

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3 Messages

Sync function does nothing to fix the issue. I have the same problem as many do. DVR storage only 20% full. Sync description appears to only be addressing scheduled recordings across devices. When will xfinity fix the issue so many have with recordings stored in the cloud not appearing in xfinity stream app?

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25 days ago

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XfinityAirelle

Official Employee

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2.2K Messages

 

It seems you're experiencing an issue where all your DVR recordings are accessible on your X1 TV Box, but only some appear in the Xfinity Stream app.  Some content, due to licensing agreements, might not be available for streaming outside your home network. You can try syncing the DVR with these steps:

 

Perform a DVR Sync:

      • On your X1 TV Box, press the xfinity button.
      • Go to Settings > Help > System Refresh.
      • This process can take about 10 minutes and may resolve syncing issues.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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