Visitor
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6 Messages
Sent wrong movie
I bought Gladiator and was sent the 4K version. My TV doesn't have 4K and so I can't watch the movie. How do I get a refund or the right version of the movie? I tried using the xfinity chat assistant but it didn't help.
DreamSayerZ
Problem Solver
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919 Messages
3 days ago
@user_8s3tox The movie should still play. It would downgrade the picture quality to what your TV can support.
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XfinityJustinM
Official Employee
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432 Messages
1 day ago
Hi @user_8s3tox, quite odd that the movie would still not play. As @DreamSayerZ mentioned, in most scenarios the movie should just down scale. Are you seeing an error message appear when you attempt to play the movie?
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XfinityRaul
Official Employee
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2.4K Messages
17 hours ago
@user_8s3tox We want to thank you for reaching out on the Community Forum for support with your billing concern with this movie purchase. We are glad we were able to reverse the charges. Never hesitate to create another public post for any of your future account and service needs!
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